Specialist Services Engineer (Tier 3)

PRR Recruitment; Bellville; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading IT recruitment firm in Bellville is seeking a Specialist Services Engineer (Tier 3) to lead complex IT implementations and mentor junior engineers. The ideal candidate will have over 5 years of experience in IT support and project delivery, strong knowledge of Microsoft 365 and Azure, and excellent communication skills. The role involves managing client relationships and ensuring adherence to ITIL standards, contributing to a high-performing team in a dynamic environment.

Qualifications

• 5+ years’ experience in IT support, field service, and project implementation.
• Proven experience managing and delivering IT infrastructure projects.
• Familiarity with ITIL and COBIT5 frameworks (certification is a plus).

Responsibilities

• Leading and executing IT projects from planning to post-implementation review.
• Providing advanced technical support and resolving escalated issues.
• Handling root cause analysis, incident reports, and system documentation.

Skills

Technical expertise

Project delivery

Client relationship management

Leadership

Problem-solving

Communication skills

Education

Matric or NQF equivalent

A+ and N+ (CompTIA)

MCSA or equivalent

Tools

Microsoft 365

Azure

Virtualization platforms

Server environments

Job description

Specialist Services Engineer (Tier 3)

Are you a senior IT professional with deep technical expertise and a track record of successful project delivery? A high-performing team in Bellville is looking for a Specialist Services Engineer (T3) to lead complex implementations, mentor junior engineers, and drive excellence across infrastructure, cloud, and client environments.

What you’ll be doing :

• Leading and executing IT projects from planning to post-implementation review
• Providing advanced technical support and resolving escalated issues
• Supporting Microsoft 365, Azure, virtualization platforms, and server environments
• Managing client relationships and delivering clear, professional communication
• Mentoring T1 and T2 engineers and contributing to internal knowledge sharing
• Handling root cause analysis, incident reports, and system documentation
• Ensuring compliance with ITIL, COBIT5, and best‑practice configuration standards

What you’ll need :

• Matric or NQF equivalent
• A+ and N+ (CompTIA)
• MCSA or equivalent (AZ900, MS900)
• 5+ years’ experience in IT support, field service, and project implementation
• Proven experience managing and delivering IT infrastructure projects
• Strong knowledge of Microsoft 365, Azure, servers, switches, routers, and telephony systems
• Familiarity with ITIL and COBIT5 frameworks (certification is a plus)
• Valid driver’s license and reliable transport
• Excellent leadership, problem-solving, and communication skills