Snr Manager: Training Implementation & Support (Bee Software Solutions)

Isilumko Staffing; Johannesburg; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A dynamic client-focused firm in Johannesburg is seeking a Manager of Training, Support and Implementation. This senior role involves leading a team to enhance client experiences through effective software deployments and tailored training programs. The ideal candidate holds a relevant degree, has 7-10 years of experience in BEE software, and possesses exceptional leadership skills. Join us to drive transformative client engagement in a fast-paced environment.

Qualifications

• 7–10 years’ experience in BEE software training, implementation, or support.
• 3+ years in leadership roles.
• Proven success leading cross-functional teams.

Responsibilities

• Lead a high-performing team dedicated to client experiences.
• Oversee BEE software deployments.
• Design tailored training programs for clients.

Skills

Leadership & Team Development

Customer Support

Strategic and analytical thinking

Project execution

Communication skills

Education

Bachelor’s degree in Business, Information Systems, Education, or related field

Job description

Are you a strategic leader with a passion for empowering clients through exceptional training, seamless implementation, and world-class support? Join our client dynamic team and play a pivotal role in shaping how organisations adopt and thrive with our cutting-edge software solutions.

About the Role

As the Manager of Training, Support and Implementation, you’ll lead a high-performing team dedicated to delivering transformative client experiences. From onboarding and deployment to ongoing support, you’ll ensure our clients unlock the full potential of BEE software solutions. This senior leadership role demands vision, collaboration, and a relentless focus on excellence.

Key Responsibilities

• Leadership & Team Development – Inspire, mentor, and grow a team of training, implementation, and support professionals. Set clear goals and foster a culture of accountability, innovation, and client-centric service.
• System Implementation – Oversee end-to-end BEE software deployments for new and existing clients. Collaborate cross-functionally to ensure smooth rollouts aligned with business goals.
• Training Strategy & Delivery – Design and execute tailored training programs for diverse client needs. Lead the creation of engaging content and deliver impactful sessions—virtually and in-person.
• Customer Support & Continuous Improvement – Ensure timely resolution of client issues and drive satisfaction. Use feedback to refine strategies and enhance user experience.
• Cross-Functional Collaboration – Partner with Product, Sales, and Client Success teams to drive adoption and retention. Communicate client insights to influence product development.
• Project & Resource Management – Manage timelines, resources, and deliverables across all initiatives. Prioritise effectively to meet strategic objectives.

Qualifications & Experience

• Bachelor’s degree in Business, Information Systems, Education, or related field (Postgrad a plus).
• 7–10 years’ experience in BEE software training, implementation, or support, with 3+ years in leadership.
• Proven success leading cross-functional teams in fast-paced environments.
• Deep knowledge of SaaS platforms, change management, and adult learning principles.
• Exceptional communication, presentation, and stakeholder engagement skills.

Key Competencies

• Strategic and analytical thinking
• Inspirational leadership and team management
• Project execution and problem-solving
• Customer-first mindset and relationship building
• Adaptability and innovation