Signal Ops Supervisor - Alarms & Performance

Fidelity Services Group; KwaZulu-Natal; On-site; ZAR 300 000 - 480 000; Full time

Job summary

A leading security solutions provider based in KwaZulu-Natal is hiring for a role focusing on operational efficiency and technical support. Responsibilities include reducing costs associated with false alarms, analyzing service levels, and managing customer complaints. The ideal candidate will possess strong communication skills, a customer-focused approach, and the ability to work under pressure. You will also be responsible for interpreting data analytics and managing staff performance.

Qualifications

• Drive for results and action-oriented mindset to exceed expectations.
• Willingness to learn and adapt to new technical skills and technologies.
• Ability to excel in high pressure and fast-paced environments.

Responsibilities

• Drive operational costs down by reducing false alarms.
• Measure and flag deviations in service levels and performance.
• Provide technical support to customers for overactive alarms.

Skills

Customer-focused approach

Good time management

Excellent verbal and written communication skills

Assertive with a sense of urgency

Ability to work independently and as part of a team

Proficient in Microsoft Office

Strong negotiation ability

Job description

A leading security solutions provider based in KwaZulu-Natal is hiring for a role focusing on operational efficiency and technical support. Responsibilities include reducing costs associated with false alarms, analyzing service levels, and managing customer complaints. The ideal candidate will possess strong communication skills, a customer-focused approach, and the ability to work under pressure. You will also be responsible for interpreting data analytics and managing staff performance.