Showroom Manager

KEDA (GHANA) CERAMICS COMPANY LIMITED; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A premium tile retailer is seeking a Showroom Manager to lead operations and enhance customer experience. This leadership role requires 5+ years of retail management experience in building materials or home improvement sectors. The successful candidate will develop sales strategies, mentor staff, and ensure the highest standards of service in a rapidly growing market. Relocation support is provided, and a competitive salary and bonus package will be offered.

Benefits

Competitive salary and performance-based bonus

Relocation assistance

Comprehensive health insurance

Qualifications

• 5+ years of retail management experience within a structured building materials or home improvement retail chain.
• Demonstrated ability to lead and develop a sales team, including staff training.
• Strong understanding of retail KPIs, sales forecasting, and inventory management.

Responsibilities

• Lead daily operations of the showroom, ensuring premium customer experience.
• Develop and execute sales strategies to achieve revenue and profitability targets.
• Recruit, train, and mentor a team of sales consultants.

Skills

Retail management experience

Team leadership

Sales strategy execution

Client relationship management

Inventory management

Understanding of retail KPIs

Education

Experience in a major retail chain

Fluent in English

Job description

Showroom Manager – Twyford Ghana (Building Materials & Sanitaryware Retail.)

Job Title: Showroom Manager

Reports to: Sales Manager

Department: GH Miccaso BMMC

Location: Accra, Ghana (Relocation Support Provided)

Company Overview

Micasso, a subsidiary of Keda Ghana Ceramics Company Limited, is a premium tile brand dedicated to providing high-quality, innovative tiling solutions for residential and commercial spaces. We partner with architects, developers, contractors, and homeowners to deliver modern, durable, and elegant products. As part of the global Keda Group, we combine technology, design, and craftsmanship to set new standards in Ghana’s building materials industry. We are currently expanding our team and seeking an experienced retail professional to lead our flagship showroom, with the goal of enhancing customer experience and driving sales performance to new heights.

Job Summary

This is a unique leadership role for an experienced store manager from a premium retail environment. You will be responsible for the entire showroom operation, from visual merchandising and team leadership to sales strategy and client relationship management. We are specifically interested in professionals with a background in leading South African retail chains in the building materials, tile, or sanitaryware sector, who are ready to bring their expertise to a growing market and be a key part of our success story in Ghana.

Key Responsibilities

• Lead all daily operations of the Twyford showroom, ensuring a premium customer experience that reflects our brand standards.
• Develop and execute sales strategies to achieve and exceed revenue, profitability, and customer satisfaction targets.
• Recruit, train, mentor, and motivate a team of sales consultants and support staff, fostering a culture of excellence and deep product knowledge.
• Implement and maintain high standards of visual merchandising, product display, and showroom cleanliness.
• Build and maintain strong relationships with key clients, architects, contractors, and developers.
• Analyze sales data and market trends to inform inventory planning and commercial decisions.
• Ensure excellent after-sales service, including managing custom orders, delivery coordination, and client feedback.
• Uphold all company policies, procedures, and health & safety standards.

Requirements

• 5+ years of retail management experience within a major, structured building materials or home improvement retail chain.
• Ideal candidates will have benefited from a comprehensive in-house training program and understand best practices in sales processes, customer service, and store operations from a market leader.
• Demonstrated ability to lead, inspire, and develop a sales team. Experience in staff training and performance management is crucial.
• Strong understanding of retail KPIs, sales forecasting, inventory management, and margin control.
• A passion for delivering exceptional service and building long-term client relationships.
• Resilience and the ability to thrive in a new, dynamic international environment. Experience working in or relocating within Africa is beneficial.
• We are targeting established professionals, typically with significant and relevant experience, who combine proven expertise with the energy to build something significant.
• Fluent in English.

What We Offer

• Play a pivotal role in establishing a market-leading brand in a key growth region.
• We offer an attractive international remuneration package, including:

Competitive salary and performance-based bonus.

Relocation assistance (flights, visa support, initial accommodation).

Comprehensive health insurance.

• Security and well-being support.
• Work in a modern, well-equipped office and showroom environment as part of a supportive and ambitious international team.

Life in Ghana:

Experience a stable, friendly, and growing economy. Enjoy a high quality of life with excellent international schools, healthcare facilities, vibrant social scenes, and beautiful coastline.

Application Process:

We are conducting a targeted search for candidates with specific industry backgrounds. If you are a high-caliber retail manager with experience from a leading, system-driven retail chain in the building materials sector and are ready for an exciting international challenge, we want to hear from you.

How to Apply

Interested candidates should send their CV with the subject line "Showroom Manager" to [e-mail]

At Keda Ghana Ceramics Company Limited, we value integrity, innovation, and excellence. Join us to help shape the future of Ghana’s premium tile industry.