Short Term Insurance Claims Administrator

Insure Connect Services; Cape Town; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A leading insurance company in Cape Town is seeking a Short Term Insurance Claims Administrator to provide comprehensive claims support across Commercial, Personal, and Motor Lines. The role involves managing claims from initiation to resolution, maintaining high service standards, and engaging effectively with clients and stakeholders. Ideal candidates will have at least 3 years of experience in short-term insurance claims and excellent communication skills. The position supports remote work arrangements.

Qualifications

• Minimum 3 years’ experience in Short Term Insurance Claims (Commercial, Personal, and Motor).
• Strong communication skills (verbal and written).
• Set up for remote work in the event of loadshedding or internet failure.

Responsibilities

• Receive and process claims notifications across portfolios.
• Assess claims validity and estimate values.
• Appoint assessors or loss adjusters and manage claims.
• Deliver professional communication to clients and insurers.
• Contribute to reducing claims expenses and improving efficiency.

Skills

Claims Administration

Client Communication

Stakeholder Engagement

Operational Efficiency

Education

Matric or equivalent

Tools

Claims Platforms

Job description

Role Overview

As a Short Term Insurance Claims Administrator, you will provide end-to-end claims support across Commercial, Personal, and Motor Lines. You’ll play a key role in ensuring efficient claims processing, maintaining high service standards, and supporting brokers in achieving business objectives.

Key Responsibilities

Claims Administration & Management

• Receive and process claims notifications across Commercial, Personal, and Motor portfolios.
• Assess claims validity, estimate values, and apply policy terms and conditions.
• Appoint assessors or loss adjusters and manage claims to resolution.
• Maintain accurate records and ensure compliance with internal and regulatory standards.
• Liaise between clients and insurers to ensure timely communication and resolution.
• Follow up on recoveries and ensure clients are kept informed throughout the process.

Client & Stakeholder Engagement

• Deliver professional, timely communication to clients, account executives, and insurers.
• Build and maintain strong relationships with internal and external stakeholders.
• Support client satisfaction goals through proactive claims handling.

Operational Excellence

• Contribute to reducing claims expenses and improving operational efficiency.
• Meet productivity and performance targets.
• Report suspected fraud or irregularities and maintain meticulous documentation.

Learning & Growth

• Embrace continuous development and share knowledge with the team.
• Align with company values and contribute to a culture of excellence.

Minimum Requirements

• Matric or equivalent.
• Minimum 3 years’ experience in Short Term Insurance Claims (Commercial, Personal, and Motor).
• Strong communication skills (verbal and written).
• Proficient in computer systems and claims platforms.
• Set up for remote work in the event of loadshedding or internet failure.