Shop Assistant Cashier

Clicks Group Limited; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading retail chain in Johannesburg seeks a Shop Assistant/Cashier to deliver exceptional customer service and handle point of sale operations. The ideal candidate must have a Grade 12 qualification and strong customer orientation. Responsibilities include cash handling, product promotions, and ensuring policy compliance. This full-time role offers a fantastic opportunity for career development in retail.

Qualifications

• Essential qualification is Grade 12.
• Desirable qualifications include Maths and English at Grade 12.
• Experience in a customer-facing role in a retail/FMCG environment is advantageous.

Responsibilities

• Deliver service excellence through efficient customer service at the POS.
• Maintain accuracy in scanning merchandise and processing payments.
• Promote the Clicks clubcard and enroll new members.
• Ensure safe cash handling and inform customers of promotions.
• Support the store’s merchandising and housekeeping duties.

Skills

Basic maths calculations

Retail/FMCG background

Understanding of stock management procedures

Knowledge of customer service excellence

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Maths 50% at Grade 12 level

English 50% at Grade 12 level

Relevant Retail/Business Management qualification

Job description

Introduction

Are you passionate about service excellence and helping people feel good. Are you confident to engage and communicate with our customers? We have an exciting opportunity in a Clicks store for a Shop Assistant / Cashier who will report to the Store Manager. This is a fantastic opportunity to start a career in retail.

Duties & Responsibilities

Job purpose: To deliver service excellence through efficient customer service point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers feel good and pay less.
• To deliver superior customer service by acting as a brand ambassador being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To ensure continuity of excellent service by focusing on own development and product knowledge and sharing product information with relief staff.
• To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products ranges promotions and events in order to provide the correct information to customers at all times.

Desired Experience & Qualification

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level
• Desirable: Relevant Retail/Business Management qualification
• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Skills Abilities and Job Related Knowledge

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.

We are committed to the principles of Employment Equity.

Send CV to

Required Experience

Junior IC

Key Skills

Active Directory,Logistics Distribution,Bilingual,Import,Administration Support,Jboss

Employment Type

Full-Time

Experience

years

Vacancy

1