Shop Assistant

Clicks Group; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading retail company in Pretoria is looking for a Customer Service Representative to deliver service excellence through efficient point-of-sale operations and exceptional customer interaction. Responsibilities include maintaining merchandise accuracy, promoting clubcard membership, and ensuring customer satisfaction. Ideal candidates must have Grade 12 and strong skills in communication, numeracy, and problem-solving, as well as a background in retail or FMCG environments.

Qualifications

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment.

Responsibilities

• Efficiently execute all operational activities at the point of sale.
• Maintain high levels of accuracy when scanning merchandise.
• Ensure the safe handling of cash at all times.
• Proactively promote the Clicks' clubcard.
• Deliver superior customer service as a brand ambassador.
• Execute and maintain merchandising and housekeeping duties.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Maths 50% at Grade 12 level

English 50% at Grade 12 level

Job description

Position Summary

• Industry: FMCG & Supply Management
• Job category: FMCG, Retail, Wholesale and Supply Chain
• Location: Pretoria
• Contract: Permanent
• EE position: Yes

About Our Company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Responsibilities

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies – Essential

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Competencies – Desirable

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Experience – Minimum Requirements

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level