Shop Assistant

Clicks Group Limited; Secunda; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading retail company in South Africa is looking for a store operator to deliver excellent customer service and manage operational activities at the point of sale. The role requires a strong customer orientation, planning, organisational skills, and essential educational qualifications. The ideal candidate will assist in promoting the company's loyalty program and ensuring a positive shopping experience for customers. This permanent position is crucial for achieving sales and customer satisfaction goals.

Qualifications

• Experience in a customer-facing role within a retail/FMCG store operations environment.

Responsibilities

• Execute operational activities at the point of sale efficiently.
• Maintain high accuracy while scanning merchandise and handling payments.
• Promote the Clicks' clubcard and enroll new members.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Maths 50% at Grade 12 level

English 50% at Grade 12 level

Job description

Listing Reference

Listing reference :

• Listing status : OnlineApply by : 27 October
• Position summaryIndustry : Wholesale & Retail TradeJob category : FMCG, Retail, Wholesale and Supply ChainLocation : Makhado / Louis TrichardContract : PermanentEE position : YesAbout our companyClicks GroupIntroductionTo deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.Job descriptionJob Objectives : To efficiently execute all operational activities at the point of sale in a timely and efficient manner.To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.To ensure the safe handling of cash at all times.To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".

Job Description

To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge

Basic maths calculationsRetail / FMCG background and understanding of merchandising and promotions principlesUnderstanding of stock management proceduresKnowledge of customer service excellence

Skills

Planning and organising skillsProblem-solving skillsStrong customer orientationGood communication skillsComputer literacyNumeracy skills

Competencies

Essential : Relating and networkingFollowing instructions and proceduresDelivering Results and Meeting Customer ExpectationsDesirable : Working with peoplePersuading and InfluencingPlanning and OrganisingCoping with Pressures and Setbacks

Minimum requirements

Experience : Desirable : experience in a customer facing role within a retail / FMCG store operations environmentEducation : Essential : Grade 12Desirable : Maths 50% and English 50% at Grade 12 level