Shift Supervisor

Carlisle Corporation; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A well-known restaurant chain seeks a Shift Supervisor to oversee operational activities primarily during non-service hours. Responsibilities include supervising crew tasks, ensuring quality standards, and training staff as needed. The ideal candidate should have at least 1 year of experience in the restaurant industry and possess a high school diploma or equivalent. This full-time position requires strong leadership skills and a commitment to customer service.

Qualifications

• Must possess thorough knowledge of operational procedures and standards.
• Minimum 1 year of experience in the restaurant industry required.
• Must be at least 18 years of age.

Responsibilities

• Supervises activities during non-service hours.
• Addresses crew performance problems.
• Monitors product quality and takes corrective action.

Skills

Supervision

Customer service

Operational Procedures knowledge

Education

High School diploma or equivalent

Job description

Position: Shift Supervisor

Location: DeFuniak Springs, FL

Employment Type: Full time

Posted: Yesterday

Statement of Purpose

Supervises operational activities as directed by General Manager or other Manager(s) during non-service hours and assists exempt management in supervision during service hours.

The position may supervise operational activities during non-peak service hours for limited times of manager absence such as during bank runs, emergencies, etc.

ACCOUNTABILITIES : Supervision

• Supervises open and close activities during non-service hours.
• Provides “work direction” to crew members.
• Addresses performance problems of crew members that require immediate attention; refers problem to the unit manager for progressive discipline if appropriate.

Q.S.C. Standards

• Monitors product quality and takes corrective action where necessary.
• Follows store cleaning plan.
• Monitors positional and service line organization.
• Monitors service times and determines efficiency.
• Exhibits positive customer service attitude at all times.

Controls

• Follows flowcharts, prep projections and “build-to” charts.
• Monitors labor usage against sales readings and recommends corrective action to General Manager where necessary.
• Follows store plans as set by the unit manager.
• Controls food cost by minimizing waste.

Training and Performance Management

• Assists in training and cross-training of positional skills, as directed by the unit manager.

Policies and Procedures

• Follows all procedures in the Operational Procedures Manual.
• Ensures time card accuracy and wage / hour compliance during non-service shift for which he / she is responsible.
• Adheres to cash control and banking policies, knows register procedures.
• Maintains safe working conditions by following all safety and security policies and procedures; notifies unit manager of any accident or injury.
• Ensures dress policy is followed at all times.
• Follows all maintenance procedures and Preventative Maintenance Schedule duties.

Employee Relations

• Uses consistent and appropriate practices in carrying out supervision and “work direction” accountabilities.
• Alerts the unit manager to any performance and / or discipline problems, providing sufficient information for the unit manager to take corrective action as required.

EMPLOYMENT STANDARDS

Knowledge

• Thorough knowledge of Wendy's Operational Procedures and Standards.

Education

• High School graduate or equivalent educational certificate.

Experience

• At least 1 year of experience in the restaurant industry.

Age Requirement

• Must be at least 18 years of age.