ServiceNow Developer/Implementer/Business Analyst

IMPRONICS DIGITECH PRIVATE LIMITED; South Africa; On-site; ZAR 600,000 - 1,000,000; Full time

Job summary

A leading technology company in Johannesburg is seeking a skilled ServiceNow Developer/Implementer/Business Analyst with over 3 years of experience. The ideal candidate will have expertise in Telecom Service Operations Management (TSOM) and be responsible for developing and implementing ServiceNow solutions to enhance telecom operations. Strong problem-solving and communication skills are essential, alongside knowledge of ITSM and ITOM modules.

Qualifications

• 3+ years of experience in ServiceNow development, implementation, and administration.
• Strong knowledge of Telecom Service Operations Management (TSOM).
• Experience with ServiceNow modules: ITSM, ITOM, CMDB, and Asset Management.
• Proven experience with REST and SOAP integrations with ServiceNow.
• ServiceNow certifications are a plus.

Responsibilities

• Develop and implement ServiceNow solutions to meet business requirements.
• Implement TSOM use cases, including integration with telecom tools.
• Analyze and document business requirements.
• Integrate ServiceNow with third-party systems and automate workflows.
• Provide post-implementation support and troubleshoot issues.
• Provide post-implementation support and performance optimization.

Skills

ServiceNow Development

Telecom Service Operations Management

Business Analysis

API Development

Integration Skills

Problem-Solving Skills

Communication Skills

Education

Bachelor's degree in Information Technology

Tools

ServiceNow

REST API

SOAP API

CMDB

ITSM Modules

ITOM Modules

Job description

Job Title: ServiceNow Developer/Implementer/Business Analyst

Location: Johannesburg, South Africa

Overview:

We are seeking highly skilled and experienced professionals with over 3 years of experience in ServiceNow, particularly with expertise in Telecom Service Operations Management (TSOM). This role is for developers, implementers, and business analysts who are eager to contribute to the design, development, and implementation of ServiceNow solutions in the telecom industry.

Key Responsibilities:

• ServiceNow Development and Implementation: Develop and implement ServiceNow solutions to meet business requirements. Configure ServiceNow modules such as Incident, Problem, Change, Asset, and CMDB. Collaborate with stakeholders to design and deliver effective ServiceNow solutions.
• Telecom Service Operations Management (TSOM): Implement TSOM use cases, including integration with telecom network management tools. Develop and optimize workflows for managing telecom operations through ServiceNow. Ensure seamless operations and service management for telecom clients.
• Business Analysis: Act as a liaison between the technical team and business stakeholders. Analyze and document business requirements and translate them into functional specifications. Work closely with the development team to ensure alignment with business needs.
• Integration and Automation: Integrate ServiceNow with third-party systems, particularly within the telecom domain. Automate workflows, processes, and tasks within the ServiceNow platform to improve efficiency.
• Support and Maintenance: Provide post-implementation support for ServiceNow solutions. Troubleshoot issues and offer solutions for performance optimization. Participate in continuous improvement initiatives to enhance the ServiceNow platform.
• Mandatory experience into TSOM, ITOM, API Development, ITSM and CSM required.

Required Skills and Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 3+ years of hands-on experience with ServiceNow development, implementation, and administration.
• Strong knowledge of Telecom Service Operations Management (TSOM) and relevant telecom industry experience.
• Experience with ServiceNow modules: ITSM, ITOM, CMDB, and Asset Management.
• Proven track record of working with ServiceNow integrations (REST, SOAP, etc.).
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills, with the ability to work with both technical and non-technical stakeholders.
• ServiceNow certifications (e.g., ServiceNow Certified System Administrator, Certified Implementation Specialist) are a plus.