Servicely Analyst - HR and Payroll Transformation

Ntice Search Solutions; City of Johannesburg Metropolitan Municipality; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A multinational enterprise in Johannesburg is seeking a Servicely Analyst to lead the HR and Payroll transformation project. The ideal candidate will architect the Servicely platform, map and redesign workflows, and implement AI features. Required skills include hands-on Servicely configuration experience and a strong understanding of HR processes. This role offers an opportunity to significantly impact the future of digital HR services with a global reach.

Qualifications

• Hands-on experience with Servicely configuration and implementation.
• Strong understanding of HR and Payroll operations.
• Experience with AI, NLP, or workflow intelligence automation.

Responsibilities

• Architect and configure the Servicely platform for HR & Payroll.
• Map and redesign processes into automated workflows.
• Implement AI features like chatbots and predictive routing.

Skills

Servicely configuration and implementation

Understanding of HR processes

Embedding automation with AI

Workshop facilitation

Experience with ServiceNow or Workday

Exposure to global enterprise environments

Education

Relevant IT or information systems degree

Job description

Servicely Analyst – HR & Payroll Transformation

Johannesburg | Global HR & Payroll Services

Are you one of the few people who actually knows Servicely inside out?
Here’s your chance to own a global build — from zero to world-class.

A multinational enterprise has just selected Servicely as its core Service Management platform and is about to transform how HR Operations, HR Services, and Payroll deliver support across the world.

They’re looking for someone who doesn’t just configure Servicely…
They want someone who can design, build, automate, and lead the full HR & Payroll workflow transformation.

If you’ve been waiting for the project where you can truly shape the future of digital HR services — this is the one.

You will lead:

• Architect and configure the full Servicely platform for HR & Payroll Ops.
• Map current processes and redesign them into scalable, automated digital workflows.
• Build service catalogues, case management flows and self-service experiences.
• Implement AI-powered features (chatbots, predictive routing, intelligent triage).
• Collaborate with global HR, Payroll, IT and project teams to drive adoption.

Required Skills

• Proven hands‑on Servicely configuration + end‑to‑end implementation experience.
• Strong understanding of HR, Payroll or Shared Services processes.
• Experience embedding automation using AI, NLP or workflow intelligence.
• Ability to run workshops, interpret business needs and convert them into digital solutions.
• Experience with ServiceNow, Workday, or other ESM/ITSM tools is a big plus.
• Exposure to large, global enterprise environments.
• Relevant IT or information systems degree (Master’s advantageous).

Should you meet the required skills please respond to this advert