Service Section Manager Global Grade 12

Barloworld Equipment (Pty) Ltd; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading equipment solutions provider in South Africa is seeking an experienced manager to lead a technical support team. The role requires strong communication and negotiation skills, as well as a background in mechanical engineering and managing warranty processes. The ideal candidate will have a qualification as an artisan or relevant engineering degree, with at least three years of team management experience. This position involves ensuring team efficiency, safety, and addressing product issues effectively.

Qualifications

• Minimum 3 years management experience in a customer interface.
• Ability to work independently and under pressure.
• Experience in managing warranty processes.

Responsibilities

• Achieve team targets and manage performance.
• Ensure team safety and effective resource management.
• Develop corrective actions for product issues.

Skills

Communication skills

Negotiation skills

Technical knowledge of Earthmoving equipment

Computer literacy (including SAP)

People management skills

Education

Qualified Artisan or Engineering Diploma/Degree

Job description

Key Outputs

• Achievement of team environment that enables maximum efficiency and technical support
• Competency development and performance management of the team
• Staffing and safety of team and environment
• Achievement of team targets and Key Performance Indicators (KPI’s)
• Effective control of team expenses
• Effective Product Problem Management
• Team management of accurate reporting and related documentation / administration (Failure investigation reports, collective information on PPM, DSN & SIMS
• Develop interim corrective actions on product issues where OEM don’t have a solution.
• Effective Service Letter Management for the region.
• Apply Barloworld-Equipment leadership philosophy.
• Apply Warranty policies and procedures including warranty decisions and Service Warranty investigations.
• Effective relationship building with external and internal customers.
• Reporting of team KPI’s and prospects
• Ensure effective self-management and performance ownership.
• Maintain all levels of standards and procedures as per ISO 9001: 2015 and contamination control standards

Qualification, Experience and Competencies

• Qualified Artisan or Applicable Engineering Diploma / Degree
• Minimum 3 years management experience in the customer interface. High level of computer literacy (including relevant SAP exposure).
• Good knowledge of Earthmoving equipment and relevant industry
• Good communication (written, verbal and presentation) skills.
• Effective negotiation skills
• Ability to work independently, under pressure and meeting deadlines.
• Willing to travel as and when required.
• Show initiative by thinking creatively.
• High-level of computer literacy (including relevant SAP)
• Strong technical background from a mechanical engineering perspective
• Experience in managing warranty process.
• People management skills and experience
• Sound business communication skills (Negotiation; Presentation, etc.)