Service Manager - Nelspruit

Bonafide Human Capital Pty (Ltd); Mbombela; On-site; ZAR 300 000 - 400 000; Full time

Job summary

An automotive dealer in Mbombela is looking for an experienced Service Manager to oversee the efficient operation of the Service Department. The successful candidate will manage staff performance, ensure customer satisfaction, and achieve profitability objectives. Applicants must have a Qualified Technician certification and strong management skills. Additional experience with Automate or Kerridge is preferred.

Qualifications

• Matric required.
• Fully computer literate with Microsoft package.
• Experience in automate or Kerridge will be an advantage.

Responsibilities

• Ensure efficient and profitable operation of the Service Department.
• Achieve budget objectives through daily monitoring.
• Maintain high levels of customer satisfaction and retention.

Skills

Negotiation skills

People management

Attention to detail

Motivational skills

Education

Qualified Technician (Motor Mechanic related Trade Qualification)

Relevant post matric qualification in Management

Tools

Microsoft Office

Automate or Kerridge

Job description

Our automotive dealer client based in Nelspruit currently has a vacancy for an experienced and qualified Service Manager.

Job Description

• Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.
• Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.
• Supervision of staff, management of performance, discipline, and other staff management related functions.
• Ability to ensure Service Department achieves budget objectives through daily, weekly, and monthly monitoring and control of accounts, operating controls, and composite figures.
• Ability to ensure efficient operation of the Service Department through efficient labour utilization, productivity, and sales.
• Ability to ensure excellence in customer service.
• Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.
• Ability to effectively communicate with OE and driving their various standards.
• Strong drive to grow, develop skills within the Service Department.

Position Overview

The position will report to the Dealer Principal (DP). The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention, and profitability.

Specific Role Responsibilities

• Customer focused management
• Excellent negotiation skills
• Excellent people management skills
• Focus on driving performance

Qualifications And Experience

• Matric
• Qualified Technician (Motor Mechanic related Trade Qualification)
• Relevant post matric qualification in Management will be an advantage.
• Fully computer literate - Microsoft package
• Experience in automate or Kerridge will be an advantage.

Skills and Personal Attributes

• Relevant Driver’s License
• Strong motivational skills
• Attention to detail