Service Manager

Prime South Africa; Gauteng; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A dynamic motor vehicle insurance company in South Africa seeks a Service Manager with strong automotive experience to lead digital assessors, enhance assessment processes, and ensure superior client service. The role involves building relationships with Motor Body Repairers, utilizing digital tools for assessments, and managing repair costs. The ideal candidate will have strong negotiation skills, proficiency in assessment tools like Abuntex, and excellent analytical abilities.

Qualifications

• Experience in motor assessment and digital methodologies.
• Strong understanding of repair processes and costs.
• Excellent communication and client service skills.

Responsibilities

• Monitor and negotiate with suppliers for SLAs.
• Build and maintain relationships with Motor Body Repairers.
• Utilize digital tools for assessing vehicle damage.

Skills

Relationship management

Negotiation

Analytical skills

Client service

Proficiency in digital assessment tools

Education

Grade 12 (Matric)

VDQ qualification, autobody refinisher, automotive mechanic or Mechanical Engineering

Tools

Abuntex

Digital assessment platforms

Job description

About Prime SAAt Prime we aim to reshape the motor vehicle insurance industry by providing the best possible insurance, delivered with humanity, simplicity and compassion.

We seek to employ a dynamic Service Manager with strong automotive industry experience and a solid business acumen to manage a team of digital assessors, focus on enhaning the assessment process and ensuring superior client service. The successful candidate will be an integral part of our team, responsible for building, maintaining, and managing professional relationships with Motor Body Repairers (MBRs) in line with Prime objectives.

Main responsibilities of a Digital Motor Assessor : Monitor and negotiate with suppliers to ensure compliance with Service Level Agreements (SLAs).

Build and maintain professional relationships with MBRs and other key stakeholders. Utilize smart repair technology and digital tools to assess vehicle damage and determine repair or replacement needs. Apply digital assessment platforms to compile and manage high-quality, accurate digital assessment requests. Leverage Abuntex software for accurate repair evaluations and cost management (expert level preferrred).

Normalize cost ratios and manage average repair costs. Evaluate and make decisions on repair versus replacement options. Assess alternative parts utilisation, including CAP, used, and refurbished parts, and understand sourcing methods. Maintain knowledge of paint labour and parts ratio. Handle administrative tasks related to assessment and repair processes. Negotiate integrated repairs and manage discrepancies between quotations and Final Repair Costs (FRC).

Demonstrate referral savvy and effectively manage client referrals. Deliver high‑quality service and support to clients, ensuring accurate and impartial assessments. Adhere to Prime values in all interactions and service delivery.

Qualification & Experience Required : Grade 12 (Matric).

One of the following qualifications : VDQ qualification, autobody refinisher, automotive mechanic or Mechanical Engineering is preferred. Proficiency in using digital assessment tools and platforms, with Abuntex user expertise being advantageous. High level of knowledge in relevant repair processes, methods and smart repair technology. Proven experience in motor assessment, including digital assessment methodologies. Strong business acumen and understanding of business goals and principles. Excellent analytical skills for assessing and normalising repair costs. Strong relationship management and negotiation abilities. Effective communication and client service skills