Service Consultant: Fast-Paced Customer Care Pro

Afrocentric Group; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job description

Service Consultant - Talent Pool | Johannesburg

Location : Roodepoort

Introduction and Purpose

We are building a Talent Pool of experienced and customer-focused Service Consultants.

If you're proactive, solution-oriented, and thrive in a fast-paced environment, we want to hear from you!

This is a general application to join our Talent Pool.

By applying, you will be considered for upcoming Service Consultant roles as they become available continuously.

We will contact shortlisted candidates when a suitable position arises.

Duties & Responsibilities

• Deliver outstanding customer service through various channels (phone, email, etc.).
• Handle customer queries, complaints, and service requests efficiently.
• Process transactions and maintain accurate records.
• Promote and cross-sell relevant products and services.
• Ensure compliance with company policies and procedures.

Desired Experience & Qualifications

• Grade 12 / Matric (essential).
• 1–3 years' experience in a customer service or client-facing role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.

Assessment

As part of our application process, we need to complete a skills assessment :

Assessment Link :

Instructions

• Create your user profile on the platform before starting the assessment.
• Click on Sign Up.
• To Sign Up, please enter Email and your preferred password.
• After creating a user profile, please log in with your created profile.
• Ensure a stable internet connection and limit distractions.
• Have a pen, paper, and calculator ready.
• You have 5 days to complete the assessment.
• The assessment takes approximately 1 hour and includes timed sections.

Contact : William Hardie –

Please note that if you have not received feedback in the next 4 weeks, please consider your application unsuccessful.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Insurance, Hospitals and Health Care, Health and Human Services

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