Service Cloud Account Executive

Salesforce, Inc..; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading cloud service provider is seeking an experienced Account Executive for Service Cloud in Johannesburg. The role involves developing sales strategies and driving revenue growth by identifying opportunities and closing large deals. Candidates should have a strong background in service applications, experience in sales, and fluency in English. This position offers a competitive compensation package and career advancement in a dynamic environment.

Benefits

Very competitive compensation package

Car allowance

Employee stock purchase plan

Continuous sales and product training

Qualifications

• Extensive background in service applications and/or operational Customer Service Management.
• Proven ability to work well as part of an extended sales team.
• Strong analytic and task solving skills.

Responsibilities

• Identify opportunities for Service Cloud in existing Salesforce Customer base.
• Define the contribution of a service transformation to an overall account specific vision.
• Define and execute a plan to accelerate growth of Service Cloud.

Skills

Service applications background

Successful selling Service solutions

Understanding of Service Business

Native or fluent in English

Analytic and task solving skills

Ability to work in a team

Job description

Overview

Salesforce is looking for dedicated, hardworking individuals with great energy, leadership and initiative to drive market success for the fastest growing Salesforce application: Service Cloud. As an Account Executive (Service Cloud) you will be part of a team focusing on the South African markets. You will formulate and implement a Service Cloud sales strategy for specific industries. Drive revenue growth by penetrating the current customer base and by developing new customers and new use cases. You will focus on identifying, structuring, leading and closing large deals, teaming closely with your counterparts in Service Cloud Sales and the customer owning core sales teams.

Responsibilities

• Demand Generation
  • Identify opportunities for Service Cloud in existing Salesforce Customer base
  • Create new leads from systematical prospecting of Service leaders
  • Leverage business from new & established relationships
• Customer Focus
  • Define the contribution of a service transformation to an overall account specific vision and plan
  • Define and pitch the specific value of a service transformation to prospect’s management
  • Build trusted relationships with Head of Service, understanding their challenges and demand
  • Strategise, negotiate & close business on VP and CxO level
• Scale your business
  • Define and execute a plan to accelerate growth of our already fastest growing solution
  • Be top of mind at your peers in the extended sales team
  • Refine and enable peers for Service Cloud product specific sales messaging, prospecting, qualifying, and closing techniques
• Trusted advisor
  • Be a trusted advisor for service transformation to our customers and prospects
  • Evangelise the radical transformation in field service in customer meetings, on fairs or events
  • Have a specific point of view on the future challenges and opportunities in customer service

Required Skills

• Extensive background in service applications and/or operational Customer Service Management
• Strong track record of successful selling Service solutions into the Market / alternatively implementing comprehensive Service transformation in a multinational enterprise
• Proven understanding of Service Business, Service Operations as well as buyer's profiles
• Native or fluent in English
• Strong analytic and task solving skills and the ability to succeed in a fast paced environment
• Proven ability to work well as part of an extended sales team

Benefits

• Very competitive compensation package, car allowance and employee stock purchase plan
• Ramp up schedule including training boot camp and continuous sales and product training
• Career advancement in a fast paced and rapidly growing organization
• Great company culture in a world leading "best place to work"