Service Automation Analyst

Arup; Durban; On-site; ZAR 50,000 - 90,000; Full time

Job summary

A global engineering and consulting firm in Durban is seeking a Service Automation Analyst to lead the development of automated solutions using ServiceNow and Microsoft applications. The role involves integrating systems, gathering client requirements, and supporting continuous innovation. Candidates should have experience with ServiceNow and the Microsoft Power Platform. The firm offers a collaborative environment, competitive salary, and comprehensive benefits.

Benefits

Competitive salary package

Medical aid and hospital cover

Provident fund and life insurance

Access to learning opportunities

Qualifications

• Experience with ServiceNow is beneficial, certification desirable.
• Ability to use the Microsoft Power Platform for solutions.
• Familiarity with service management principles.

Responsibilities

• Develop automated solutions for service management.
• Integrate Microsoft and ServiceNow applications.
• Analyze and capture client needs for process design.

Skills

ServiceNow

Microsoft Power Platform

Automation tools

ITIL

Tools

Power BI

Power Apps

Power Automate

Job description

Joining Arup

Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

As our Service Automation Analyst, you’ll be at the forefront of innovation, working within a talented team of service automation analysts to deliver smart, scalable solutions that make a real difference. Whether it’s streamlining operations, improving decision-making, or introducing better workload management to everyday processes, you’ll turn cutting-edge technology into meaningful business outcomes.

Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it!

The Opportunity

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.

• Develop automated solutions for service management using ServiceNow and Microsoft applications
• Integrating and developing Microsoft and ServiceNow applications with other programs / systems, ensuring seamless functionality and data flow across platforms
• Carry out analysis to support the design of processes and practices and work with client groups to capture unmet needs
• Run testing of system configuration within supporting technologies such as ServiceNow, Co Pilot, and PowerApps
• Lead in cross functional, business-facing workshops and collaborate with stakeholders to gather requirements and identify automation opportunities.
• Research and evaluate emerging technologies and automation in the service domain
• Continuing your personal development and career growth with support from our experienced members, learning platforms and partners

Is this role right for you?

Demonstrable experience of ServiceNow (ServiceNow Certified System Administrator is desirable but not essential)

Demonstratable experience in Power Platform including Power BI, Power Apps, Power Automate, and Power Virtual Agents.

ITIL certification in service management foundation level (or related equivalent qualification) is desirable but not essential

Able to operate support and develop solutions using Microsoft Power Platform, ServiceNow and automation tools

Experience configuring solutions to support service automation.

Please note that all applicants must apply directly via the job portal and applications sent via email will not be considered. If this role is not quite what you are looking for, but you are interested in other opportunities for a future with purpose, please sign up to ourwhere you will be kept up to date with roles suitable for you to shape a better world.

What we offer you :

At Arup, we care about each member’s success, so we can grow together.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.

An environment that will give you freedom to design with a purpose, focus on your skills to deliver quality work to our clients, opportunity to learn and share knowledge openly. You will have the opportunity to utilise your technical expertise to improve the lives of the most vulnerable in the communities in which we live and work through Arup's community engagement programme.

You'll have access to lots of learning opportunities and ongoing training through Arup university and other learning programmes.

Beyond a competitive guaranteed annual salary package, core benefits include medical aid and hospital gap cover; as well as provident fund covering retirement savings, life insurance and income protection in the event of disability. Core benefits form part of your guaranteed annual package.