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Service Advisor

Clicks Group

Wes-Kaap

On-site

ZAR 200 000 - 300 000

Full time

Yesterday

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Job summary

A leading retail company is looking for a candidate to manage point of sale operations, ensuring excellent customer service and efficient operational management. The role requires a Grade 12 and a relevant Retail/Business Management qualification, along with strong managerial and customer-focused skills. Candidates should have a solid understanding of financial management, stock control, and customer service excellence. This position is located in South Africa, Wes-Kaap and involves a permanent contract.

Qualifications

Must have Grade 12 and relevant Retail/Business Management qualification.
Experience in retail/FMCG and understanding of merchandising is essential.
Knowledge of financial management principles and customer service is required.

Responsibilities

Direct and control operational activities at the point of sale.
Manage stock and cash securely while minimizing shrinkage.
Train and motivate shop assistants to deliver service excellence.
Resolve customer queries in line with company policies.
Promote the Clicks clubcard to achieve participation targets.
Ensure compliance with security measures and manage stock effectively.

Skills

Results and target driven

Sound managerial skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Relevant Retail/Business Management qualification

Position Summary

Industry: Wholesale & Retail Trade

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Western Cape

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About Our Company

Clicks Group

Introduction

To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Description

Job Objectives

To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfil their duties whilst delivering service excellence at all times.
To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legislation.
To timeously and efficiently resolve all customer queries in line with the Company's policies.
To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge

Understanding and application of financial management principles
Retail/FMCG background and understanding of merchandising and promotions principles
Knowledge of stock, cost, risk and compliance management procedures
Knowledge of customer service excellence
Knowledge of labour legislation and IR practices
Knowledge of competency based interviewing

Skills