Service Advisor

Clicks Group; Limpopo; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading pharmacy retailer in Limpopo is seeking a professional to ensure service excellence at the point of sale. The successful candidate will manage stock and staff, promote customer loyalty through the Clicks clubcard, and resolve customer queries efficiently. Candidates must have Grade 12 and strong managerial, communication, and problem-solving skills to thrive in a high-paced environment. This permanent position offers a market-related remuneration with opportunities for career advancement.

Qualifications

• Grade 12 is essential, with Maths and English at 50% at Grade 12 level considered desirable.
• Understanding of financial management, customer service excellence, and compliance management.

Responsibilities

• Direct and control operational activities efficiently at the point of sale.
• Manage stock, cash and ensure effective customer service.
• Train and motivate shop assistants/cashiers to ensure service excellence.
• Resolve customer queries in line with company policies.
• Promote Clicks clubcard to achieve participation targets.

Skills

Results and target driven

Sound managerial skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Job description

Position Summary

Industry: Pharmaceutical Sector

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Limpopo

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About Our Company

Clicks Group

Introduction

To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Description

Job Objectives:

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legislation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing

Skills

• Results and target driven
• Sound managerial skills
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies

Essential:

• Leading and Supervising
• Relating and Networking
• Delivering Results and Meeting Customer Expectations

Desirable:

• Following instructions and procedures
• Working with people
• Analysing
• Planning and organising
• Coping with Pressures and Setbacks

Education

Minimum requirements

Essential:

• Grade 12

Desirable:

• Maths 50% and English 50% at Grade 12 level