Service Advisor - Car Dealerships

Manpower SA (Pty) Ltd; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An innovative automotive group in Johannesburg is looking for an experienced Service Advisor. You will be the key link between customers and service technicians, managing interactions from booking to vehicle collection. Ideal candidates will have a background in service advising with strong customer service and administrative capabilities. This role is crucial for maintaining high customer satisfaction standards.

Qualifications

• 3-4 years of experience as a Service Advisor.
• Proven track record of meeting targets.
• Experience with corporate dealerships and volume brands.

Responsibilities

• Manage customer service interactions from initial booking to vehicle collection.
• Schedule appointments and estimate service costs.
• Coordinate with technicians to ensure accurate repair descriptions.
• Handle warranty and service claims efficiently.

Skills

Exceptional customer service capabilities

Excellent administrative skills

Strong interpersonal skills

Attention to detail

Tools

MS Office Suite

Evolve

IAL

Job description

Our client is an innovative automotive group dedicated to transforming the car buying and servicing experience. Our mission is to create magical moments for every customer, whether they're purchasing a second‑hand vehicle or a luxury marque.

Job Overview

We are seeking an experienced Service Advisor to join their dynamic team. The ideal candidate will be the critical link between their customers, service technicians, and workshop operations.

Key Responsibilities

• Manage customer service interactions from initial booking to vehicle collection
• Schedule appointments and estimate service costs
• Coordinate with technicians to ensure accurate repair descriptions
• Handle warranty and service claims efficiently
• Maintain exceptional customer satisfaction standards

Required Qualifications

• 3-4 years of experience as a Service Advisor
• Strong administrative capabilities
• Proven track record of meeting targets
• Experience with corporate dealerships and volume brands

Critical Skills

• Exceptional customer service capabilities
• Excellent administrative and interpersonal skills
• Ability to work in a fast‑paced environment
• Goal‑driven and results‑oriented
• Attention to detail
• Transparent and honest communication

Digital Literacy Requirements

• Proficiency in MS Office Suite
• Experience with automotive platforms (Evolve and IAL preferred)
• Digital native

Working Hours

• Monday to Friday : 7 : 30 AM - 5 : 30 PM
• Saturday : 8 : 00 AM - 1 : 00 PM

Key Performance Indicators

• Achieve 95% Customer Satisfaction Index
• Book 120 cars per month
• Maintain 100% compliance in service and warranty claim processes

Please note only shortlisted candidates will be contacted