Service Advisor

Defy Appliances; Midrand; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading appliances company in Midrand is looking for a dedicated individual to support the Service Department. The role involves liaising with customers, preparing quotes, ordering spares, and following up on outstanding jobs. Candidates must have a minimum of Grade 12 and strong communication skills. Familiarity with SAP and Excel is also required. This position is crucial in ensuring efficient service delivery and customer satisfaction.

Qualifications

• Proven experience in a similar environment.
• Prior experience in dealing with customer queries and handling complaints.

Responsibilities

• Provide comprehensive support to the Service Department by liaising with Customers.
• Follow up on outstanding jobs with technician/contractors/Agents.
• Prepare Quotes for the repairs.
• Order Spares and follow up on outstanding Spares Orders.
• Debrief Contractors / technicians.

Skills

Strong communication skills

Good technical parts interpretation

Working knowledge of SAP

Working knowledge of Excel

Education

Grade 12

Job description

Responsibilities

• To provide comprehensive support to the Service Department by liaising telephonically with Customers.
• Following up on outstanding jobs with the technician/contractors/Agents
• Preparing Quotes for the repairs
• Ordering of Spares and following up on outstanding Spares Orders for jobs
• Debriefing of Contractors / technicians

Minimum Requirements

• A minimum of Grade 12 with proven experience in a similar environment
• Good technical parts interpretation
• Strong communication skills, both written and verbal.
• Working knowledge of SAP and Excel will be a prerequisite
• Prior experience in dealing with customer queries and handling complaints.