Service Advisor

Jobs2day SA; Gqeberha; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A dynamic vehicle dealership is seeking a customer-focused Service Advisor to act as the primary liaison between customers and the workshop. The ideal candidate should have a Matric qualification and 2–3 years of relevant experience in a dealership. Responsibilities include managing job cards, communicating service updates, and ensuring quality standards are met. The role offers an opportunity to work in a fast-paced environment with a focus on exceptional customer service.

Qualifications

• Minimum 2–3 years’ experience as a Service Advisor in a vehicle dealership.
• Technical knowledge of vehicles is advantageous.
• Valid driver’s licence is required.

Responsibilities

• Greet customers and assess their vehicle service and repair needs.
• Open and manage job cards in line with dealership procedures.
• Liaise with workshop technicians to ensure accurate diagnostics.

Skills

Customer service

Communication skills

Problem-solving

Organizational skills

Education

Matric / Grade 12

Tools

Dealership management systems (e.g., Kerridge, Automate, Evolve)

Job description

About the Role:

We are seeking a customer-focused and detail-oriented Service Advisor to join our dynamic dealership team. The ideal candidate will act as the primary liaison between customers and the workshop, ensuring exceptional service delivery from booking to vehicle handover.

Key Responsibilities:

Greet customers and assess their vehicle service and repair needs.

Open and manage job cards in line with dealership procedures.

Communicate repair timelines, costs, and progress updates effectively.

Liaise with workshop technicians to ensure accurate diagnostics and efficient turnaround.

Conduct vehicle inspections and confirm completed work meets quality standards.

Handle customer queries and resolve complaints professionally.

Promote additional products and services where appropriate.

Maintain accurate records and uphold dealership and manufacturer standards.

Requirements:

Matric / Grade 12 essential.

Minimum 2–3 years’ experience as a Service Advisor in a vehicle dealership.

Strong customer service and communication skills.

Technical knowledge of vehicles (advantageous).

Proficient in dealership management systems (e.g., Kerridge, Automate, Evolve).

Valid driver’s licence.

Personal Attributes:

Professional and well-presented.

Strong problem-solving and organizational skills.

Ability to work under pressure in a fast-paced environment.

Team player with a customer-first attitude.