Senior Technician - Lesaka (FinTech)

Lesaka Merchant Division; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading technical operations company in Gauteng is seeking a Senior Technician to oversee installations, training, and customer support. The ideal candidate will lead technical training initiatives and ensure quality and compliance during installations. Strong report-writing skills and a valid driver’s license are essential. The position involves fieldwork, responsibility for equipment maintenance, and a focus on customer satisfaction and safety. This role provides an opportunity for career growth in a dynamic environment.

Qualifications

• Proven experience as a technician in a technical or operations environment.
• Ability to deliver training effectively to diverse teams.
• Strong technical troubleshooting and problem-solving skills.

Responsibilities

• Deliver ongoing technical and operational training to clients.
• Conduct scheduled site inspections and submit reports.
• Lead installations and ensure site compliance with specifications.
• Provide advanced technical support to clients and technicians.
• Maintain vehicle and tools, ensuring quality and accountability.

Skills

Strong report-writing skills

Punctual, reliable, and observant

Sense of urgency and ability to prioritize tasks

Well-prepared, organized, and detail-oriented

Excellent communication and interpersonal skills

Ability to work independently and mentor others

Willingness to learn and develop new skills

Valid driver’s licence

Good geographical knowledge of the Gauteng region

Job description

🚀 We’re Hiring: Senior Technician | Operations – Technical Division

Are you an experienced technical professional ready to take ownership of installations, support, and training at scale?

We’re looking for a Senior Technician to join our Operations – Technical team in Modderfontein, Johannesburg. This senior role combines hands‑on technical expertise, leadership in training, and customer support — ideal for someone who thrives on responsibility, precision, and impact.

📍 Location: Modderfontein, Johannesburg
🕒 Hours: Monday to Friday, 08h00 – 17h00 (with occasional travel to other provinces)
📊 Reporting To: Technical Support Manager
🛠️ Department: Operations – Technical

💼 Purpose

As a Senior Technician, you will perform all duties to the highest standard, protecting and promoting the company’s interests, reputation, and goodwill. Professionalism, neatness, and courteous conduct are essential, along with strict adherence to company policies and procedures.

🔍 Key Duties & Responsibilities

Training

• Deliver ongoing technical and operational training to internal and external clients.
• Train account managers, sales staff, and call centre teams.

Site Inspections

• Conduct scheduled site inspections in line with company processes.
• Complete and submit inspection reports within required timelines.

Installations

• Lead installations following company policies and procedures.
• Ensure devices meet minimum specification levels.
• Diagnose and resolve technical issues efficiently.
• Manage onsite installation, repair, maintenance, and testing tasks.
• Ensure sites are left clean, safe, and compliant.
• Liaise with technical colleagues and customers to ensure quality and safety.

Support

• Provide advanced technical support services to clients and external technicians nationwide.
• Assist outsourced technicians with complex issues.
• Attend to site escalations and monitor multiple regional calls.
• Document service and installation actions accurately.

General Duties

• Maintain customer confidence by keeping service information confidential.
• Take responsibility for the overall well‑being of the vehicle, including boot stock.
• Drive vehicles responsibly and in adherence to road regulations.
• Ensure vehicle maintenance, cleanliness, and servicing at correct intervals.
• Maintain quality of tools and equipment.
• Ensure job cards are signed by clients and submitted per company procedures.
• Perform additional ad hoc duties as required by the business.
• Manage spares and consumables received as boot stock, ensuring accountability.
• Load correct spares onto the vehicle and replenish boot stock regularly.
• Return damaged and used spares to stores.
• Complete monthly boot stock counts.
• Escalate unresolved installations or services to relevant managers.
• Adhere strictly to health and safety requirements as per company procedure.

🧠 Skills & Competencies

• ✔️ Strong report‑writing skills
• ✔️ Punctual, reliable, and observant
• ✔️ Sense of urgency and ability to prioritize tasks
• ✔️ Well‑prepared, organized, and detail‑oriented
• ✔️ Excellent communication and interpersonal skills
• ✔️ Ability to work independently and mentor others
• ✔️ Willingness to learn and develop new skills
• ✔️ Valid driver’s licence
• ✔️ Good geographical knowledge of the Gauteng region

💡 Why Join Us?

This senior role offers the opportunity to:

• Lead technical excellence and customer satisfaction.
• Mentor and support technicians nationwide.
• Grow your career in a dynamic, professional environment.

Preference will be made to support EE / AA measures.

🔗 Ready to step into a senior technical role and make an impact?
Apply now or share with someone who’d be perfect for this position — your expertise could define the future of our technical operations.

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