Senior Store Manager - Witbank

Pedros; eMalahleni; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A food service company is looking for a Senior Store Manager in eMalahleni. Responsibilities include overseeing restaurant operations, ensuring quality compliance, managing stock control, and leading a motivated team to achieve sales targets. Candidates should have at least 3 years of experience in the restaurant or fast-food sector coupled with strong management and customer service skills.

Qualifications

• Minimum 3 years related experience required.
• GAAP experience and knowledge – Advantageous.

Responsibilities

• Overseeing overall operation of the restaurant.
• Ensuring quality standards of food and procedures are maintained.
• Overseeing and managing stock control, purchasing and orders.
• Dealing with customer complaints and maintaining service levels.
• Maximising profitability and meeting sales targets.
• Managing staff including discipline and work rosters.
• Ensuring compliance with health and safety regulations.
• Facilitating training programmes for staff development.
• Leading recruitment and performance evaluation of staff.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service and good verbal communication skills

Problem-solving skills

Job description

Senior Store Manager – Witbank

• Overseeing overall operation of the restaurant / take‑away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant / take‑away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters
• Work within a team and drive the restaurant / take‑away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Requirements

• Restaurant and Fast‑Food Service experience
• Minimum 3 years related experience required
• GAAP experience and knowledge – Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem‑solving skills

Job details

• Employment type: Full‑time
• Job function: Sales and Business Development
• Seniority level: Mid‑Senior level
• Industry: Restaurants