Senior Store Manager - South Gate Mall

Pedros; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading restaurant chain in Johannesburg is seeking an experienced Restaurant Manager to oversee operations, ensure quality and safety standards, and manage staff. Candidates should have a minimum of 3 years experience in restaurant service, with strong management and organizational skills to motivate teams and handle customer relations effectively. This role is essential for driving profitability and operational success.

Qualifications

• Minimum 3 years of related experience in restaurant or fast-food service.
• GAAP experience and knowledge is advantageous.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure quality standards of food and compliance with standard operating procedures.
• Manage stock control, purchasing, and orders.
• Handle customer complaints and maintain service levels.
• Maximize profitability and motivate staff to meet sales targets.
• Conduct daily opening and closing procedures.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service and good verbal communication skills

Problem-solving skills

Job description

Duties and Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills