Senior Store Manager - Polokwane

Pedros; Polokwane; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A well-known fast-food chain is looking for a Restaurant Manager in Polokwane. The ideal candidate will oversee operations, ensure quality standards, manage stock and staff, and handle customer relationships. Candidates should have at least 3 years of experience in the restaurant or fast-food sector, demonstrating strong management and organizational skills. This role requires a focus on maintaining service standards and improving profitability.

Qualifications

• Minimum 3 years related experience required in restaurant or fast-food services.
• Knowledge of GAAP is advantageous.
• Strong management and organizational skills.

Responsibilities

• Oversee overall operation of the restaurant and ensure quality standards.
• Manage stock control, purchasing, and dealing with customer complaints.
• Conduct daily opening and closing procedures.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service and good verbal communication skills

Job description

Job Description

• Overseeing overall operation of the restaurant/take‑away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/take‑away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters
• Work within a team and drive the restaurant/take‑away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge – Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills