Senior Store Manager (Bergview Complex,Harrismith)

Pedros; Maluti-a-Phofung Local Municipality; On-site; ZAR 180 000 - 250 000; Full time

Job summary

A local restaurant chain is seeking a Restaurant Manager to oversee operations, ensuring high food quality and compliance with standards. The role requires managing stock, handling customer complaints, and leading a team to achieve sales targets. Candidates should have at least 3 years of experience in restaurant or fast-food service, strong management and organizational skills, as well as effective problem-solving abilities. This position offers the opportunity to drive the restaurant's growth and profitability.

Qualifications

• Minimum 3 years related experience in restaurant or fast-food service required.
• Knowledge of GAAP is advantageous.
• Strong management, organizational, and customer service skills are essential.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure quality standards of food and procedures are maintained.
• Handle and resolve customer complaints effectively.
• Maximize profitability and meet sales and GP% targets.
• Manage staff discipline, work rosters, and performance evaluations.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service and good verbal communication skills

Problem-solving skills

Job description

Job Description

Oversee the overall operation of the restaurant/take‑away, ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained while managing stock control, purchasing and orders. Handle customer complaints, maximize profitability and meet sales and GP% targets, motivate staff, manage staff discipline and work rosters, work within a team and drive the restaurant forward, ensure compliance with health and safety regulations, conduct daily opening and closing procedures, introduce marketing activities and incentive programmes, handle customer service complaints within the required time frame, provide training programmes and staff development, lead recruitment and selection, evaluate staff performance.

Duties and Responsibilities

• Overseeing overall operation of the restaurant/ take‑away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take‑away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters
• Work within a team and drive the restaurant/take‑away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Requirements

• Restaurant and Fast‑Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge – Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem‑solving skills