Senior Solutions Engineer

F5; Johannesburg; Hybrid; ZAR 70 000 - 100 000; Full time

Job summary

A leading tech company seeks a Solutions Engineer based in Johannesburg, responsible for providing complex system engineering configurations and supporting sales initiatives. The role requires strong presentation and communication skills, significant pre-sales experience, and expertise in cloud and application delivery environments. The position offers a hybrid work model with competitive pay and opportunities for career growth, emphasizing the importance of diversity and inclusion in the workplace.

Benefits

Competitive pay

Family-friendly benefits

Cool perks

Qualifications

• Multiple years of experience in Cloud, Security, Application Delivery, or Network Infrastructure.
• Significant pre-sales / Systems Engineering expertise is necessary.
• Fluent verbal and written skills in English are required.

Responsibilities

• Provide complex design and systems engineering configurations.
• Maintain a high level of technical knowledge of F5 and the relevant industry.
• Deliver customized product presentations using an advanced solution-based sales approach.

Skills

Strong presentation skills

Communication skills

Account management

Problem-solving skills

Technical expertise

Education

BS / BA or equivalent work experience

Tools

MS Office Suite

Job description

At F5, we strive to bring a better digital world to life.

Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world.

We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people.

That means we obsess over how to make the lives of our customers, and their customers, better.

And it means we prioritize a diverse F5 community where each individual can thrive.

At F5, our mission is based on the fact that businesses depend on apps.

Our long-standing belief that applications are the most valuable assets of any organization in the digital age has been the foundation of our strategy to become the leader in multi-cloud application services.

When you combine F5's, expertise powering over half of the world's applications across all types of environments, you have a company that knows how to deliver and secure more applications, and more value, than any company in the industry.

This means that we are able to deliver and protect applications—revenue generating, brand-anchoring applications—from the point at which they are created through to the point when consumers interact with them.

In other words, from "code to customer.

This makes the combined forces of F5, absolutely essential to every digital organization in the world, including the world's largest enterprises, service providers, financial and educational institutions, government entities, and consumer brands.

At F5 we actively build a culture that everyone can be themselves and reach their full potential.

As a global business leader, we know diversity drives innovation, makes everything we build better for our customers, and fuels our success.

We know the magic ingredient is our differences, when embraced with humility and respect.

And because we know this, we believe that top talent is found in a diversity of individual backgrounds, experiences, and perspectives to help us all thrive.

Primary Responsibilities

• Responsible for upholding F5's Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
• Provides complex design and systems engineering configurations.
• Partners with product development and product management to assist with Change Request (CR) and Customer Special Request (CSR) cases.
• Maintains a high level of technical knowledge of F5 and the relevant industry.
• Utilizes the F5 Sales Strategy and Solution Messaging to identify solutions for customer business objectives.
• Participates in the development and support of presentations for customers and partners.
• Clearly articulates technical elements of the F5 value proposition to customers and partners.
• Maintains knowledge of competitive landscape and shares knowledge with CAT team.
• Contributes to the creation of case studies, white papers, and media articles for customers and/or partners.
• Fosters a collaborative, team-based environment, sharing best practices and building lasting relationships.
• Effectively negotiates and pursues conflict resolution.
• Actively utilizes SE tools: Idea, EDGE, Mainstreet and other SE readiness programs.
• Partners with sales team to maintain detailed account profiles including organizational charts, customer products, strategy and technology needs.
• Understands and effectively utilizes F5 organizational resources.
• Consistently provides world-class customer service during pre-sales, implementation and post-sales activities.
• Leads strategic (organizational) opportunities.
• Well developed SME focus for one technology.
• Delivers customized product presentations using an advanced solution-based sales approach.
• Proactively provides consultative support.
• Creates customer documentation for POC.
• Understands business requirements involved with technical account strategy.
• Works effectively with Engineering, Product Development, and Technical Support organizations.
• Solves problems independently and creatively.
• Performs other related duties as assigned.

Channel Support Activities

• Support F5 channel partner sales initiatives.
• Provide channel partners sustainable training on F5 solutions and competitive differentiation.
• Provide channel partners technical expertise and oversight as required.
• Proactively provide consultative support.
• Work in collaboration with Channel and Sales management to establish channel partners and to qualify partner's ability to sell F5 solutions.
• Post sales activities include: Understand and follow escalation process.
• Partner with the F5 Technical Support and customers/partners to resolve issues.

Qualifications

• Multiple years of related experience working within Cloud, Security, Application Delivery, Network Infrastructure, DevOps, SaaS, IaaS or PaaS environments.
• Strong presentation, communication, account management (pre-sales) skills.
• Significant experience and a number of years pre-sales / Systems Engineering expertise.
• BS / BA or equivalent work experience.
• F5 core product experience or relevant experience in key competitor offerings required.
• In-depth industry knowledge and understanding of F5 technologies, solutions and product offerings strongly preferred.
• Advanced written and oral communication skills.
• First class presentation skills.
• Effective written and oral communication skills.
• Experience with MS office suite or Works.
• Fluent verbal and writing skills in English.

Physical Demands and Work Environment The role is hybrid based between Johannesburg office / home office While we encourage remote / virtual meetings, the nature of the role requires travel This is a self-driven role, so career growth and development are available at every stage of your career The position reports to the Director of Solutions Engineer based in Dubai, UAE Competitive pay, family friendly benefits, and cool perks

F5 is an equal opportunity employer and welcomes diversity in the workplace.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job.

However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.