Senior Retail Manager

Biz Community; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A dynamic South African company is seeking an experienced Senior Retail Manager to lead operations at their dealership. You will oversee daily functions, manage a team of sales staff, and ensure exceptional customer service. The ideal candidate should have at least 10 years of retail management experience and strong leadership skills. This role promises an exciting opportunity to enhance the car buying experience in a fast-paced environment.

Qualifications

• Minimum 10 years’ experience in retail management, preferably in a hypermarket or large-format store.
• Proven leadership and team management skills.
• Strong understanding of retail operations, merchandising and customer service.

Responsibilities

• Oversee daily operations of the dealership, ensuring smooth and efficient functioning.
• Lead, motivate and manage a team of sales staff to achieve performance targets.
• Implement and monitor sales strategies, promotions and customer engagement initiatives.

Skills

Leadership

Retail operations

Customer service

Communication

Problem-solving

Interpersonal skills

Education

Tertiary qualification in retail management or business administration

Tools

Retail systems and reporting tools

Job description

Who we are

A dynamic South African company focused on simplifying and enhancing the car buying and selling experience.

Who we’re looking for

We are currently looking to appoint an experienced Senior Retail Manager to lead operations at our dealership. The ideal candidate will be responsible for managing a dynamic team of sales staff, driving performance and ensuring exceptional customer service across all departments.

What you’ll do

• Oversee daily operations of the dealership, ensuring smooth and efficient functioning
• Lead, motivate and manage a team of sales staff to achieve performance targets
• Implement and monitor sales strategies, promotions and customer engagement initiatives
• Manage inventory levels, rotation and merchandising standards
• Ensure compliance with health, safety and regulatory requirements
• Analyse sales reports and KPIs to identify growth opportunities and operational improvements
• Handle customer queries and complaints professionally and promptly
• Collaborate with suppliers, logistics and finance teams to optimise store performance
• Conduct regular staff training and performance evaluations

What you need

• Minimum 10 years’ experience in retail management, preferably in a hypermarket or large-format store
• Proven leadership and team management skills
• Strong understanding of retail operations, merchandising and customer service
• Excellent communication, interpersonal and problem-solving abilities
• Proficiency in retail systems and reporting tools
• Ability to work under pressure and adapt to a fast-paced environment
• Tertiary qualification in retail management or business administration