Senior Operations Manager

Yellosa; Johannesburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading entertainment firm is looking for a Senior Operations Manager based in Johannesburg, Gauteng. The ideal candidate will have over 10 years of experience in business operations management within the IT or Software industry, particularly focused on the Entertainment or Gambling sectors. This position involves overseeing division managers, monitoring financial performance, and ensuring compliance with policies. The successful applicant will also need strong skills in customer selling, business development, and relationship building, thriving in a high-pressure, dynamic environment.

Qualifications

• Minimum of 10 years of business operations management experience.
• Experience in IT / Software industry, particularly in Entertainment or Gambling.
• Ability to cope with high pressure levels and manage stress effectively.

Responsibilities

• Oversee and direct activities of division managers.
• Monitor revenue and expenditure to ensure profit objectives.
• Ensure compliance with policies and ethical standards.
• Support all phases of the sales cycle and meet client expectations.

Skills

Customer selling

Business development

Management in entertainment or gambling

Excellent communication skills

Time management

Strong relationship building

Education

Relevant bachelor's degree, diploma, or equivalent in Business or Technology

Job description

Overview

Overview The Senior Operations Manager will have an international reporting line along with key global interactions for project delivery.

Oversee and direct the activities of division managers in the achievement of business objectives.

Monitor revenue and expenditure in the operating divisions to ensure attainment of profit objectives.

Direct the activities for the achievement of short- and long-term business objectives, increased profit and market access.

Establish and coordinate the objectives, policies and programs within the context of the overall corporate plan where appropriate; recommend standards and set targets and quotas.

Monitor and appraise the performance of personnel in line with policies, procedures and roles.

Monitor customer service, invoices, payments and revenue recognition.

Ensure all the organisation's policies, procedures and activities comply with the relevant Acts, Legal demands and Ethical standards.

Promote, review, engage and ensure the quality of the company's work by advising and monitoring the adherence to the company's standard and procedures.

Ability to support all phases of the sales cycle: sales planning, revenue forecasting, generating sales opportunities, creating proposals and quotes, record keeping management of all NDA's and Due Diligence.

Ensure client expectations are met with respect to project timelines and quality of service and deliverables.

May include travel to client meetings, gaming shows and conventions.

Run and participate in internal operational, sales and business planning meetings and planning sessions.

Provide internal and external oversight with Executive to manage and resolve day-to-day operational, delivery and customers issues.

Experience in financial management covering: CAPEX, OPEX, Revenue, Gross Margins and EBITDA.

Support the various annual audits that the business is subject to; ISO, Licensing, Financial, BBBEE etc.

Drive compliance to BBEEE level 7+ achievement annually.

Achieve Business Innovation.

Drive Recognition and Awards programs with all personnel The Successful Applicant The ideal candidate for the Senior Operations Manager: Must come from the IT / Software industry with a focus on the Entertainment or Gambling industry Have a relevant bachelors degree, diploma, or equivalent; in Business, Business Administration, Technology or Science.

Be based in Johannesburg, Gauteng Have a minimum of 10 years of business operations management experience.

Skills in customer selling, business development and management in the entertainment or gambling industry would be an advantage.

Candidate needs to be a vibrant individual that will adapt to the already-existing energetic and fast paced environment with excellent interpersonal, communication and decision-making skills.

Excellent presentation skills, telephone and email etiquette.

Time management skills.

Ability to formulate, set and manage goals and objectives.

Ability to cope with high pressure levels and manage stress effectively.

Strong relationship building,