Senior Operations Leader - Growth, Sales & KPI Excellence

Ithemba Recruitment- Sourcing Top Talent; Durban; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A top talent recruitment agency is seeking a Senior Operations Manager based in Durban. In this role, you will deliver operational and commercial performance metrics by managing a team of Operations and Team Managers. Key responsibilities include achieving KPIs, maintaining client relationships, and driving a sales culture. Ideal candidates have a Matric qualification and experience in BPO operational management. This is an excellent opportunity to lead in a dynamic environment.

Qualifications

• Matric is required.
• A Business Management Degree is a strong advantage.
• Experience in outbound & inbound contact centre operational management is essential.
• Minimum of 2 years as a Senior Operations Manager in a BPO contact centre.

Responsibilities

• Achieve operational KPIs including sales performance and customer satisfaction.
• Exceed revenue budget targets through analysis and forecasting.
• Manage daily client relationships ensuring high satisfaction.
• Lead and develop Operations and Team Managers.

Skills

Contact Centre Operational Management

Strategic Planning

Sales Performance Management

Client Relationship Management

Education

Matric

Business Management Degree

Job description

A top talent recruitment agency is seeking a Senior Operations Manager based in Durban. In this role, you will deliver operational and commercial performance metrics by managing a team of Operations and Team Managers. Key responsibilities include achieving KPIs, maintaining client relationships, and driving a sales culture. Ideal candidates have a Matric qualification and experience in BPO operational management. This is an excellent opportunity to lead in a dynamic environment.