Senior Operations Analyst - Banking

Profession Hub; Pretoria; On-site; ZAR 450,000 - 650,000; Full time

Job summary

A reputable recruitment firm is seeking a Senior Operations Analyst to join their team in Pretoria East. The ideal candidate will manage client Bank files, communicate effectively with stakeholders, and ensure documentation is up-to-date. Candidates must possess a diploma in an administrative field and have at least 5 years of relevant experience, particularly in the Bank and Insurance industry. Strong SQL skills and proficiency in MS Office are essential. This role demands effective time management and the ability to work under pressure.

Qualifications

• Minimum 5 years' experience in a similar role.
• Sound knowledge of the Bank and Insurance industry.

Responsibilities

• Take accountability for client Bank files and ensure timely processing.
• Confirm file layouts and communication with the Bank.
• Monitor Account Verification Service and report issues.

Skills

SQL experience

5+ years’ experience in MS Office

Exceptional written and verbal communication skills

Time management and organizational skills

Ability to work under pressure

Education

Diploma in an administrative field

Job description

Overview

Our client is searching for a Senior Operations Analyst to join their team in Pretoria East.

Responsibilities

• Take accountability for client Bank files. Ensure that files are processed, and feedback are supplied to clients per update file.
• Confirm file layouts from clients and submissions to the Bank.
• Identify problems, communicate problems and follow up with the Bank or technical team.
• Ensure that the feedback files are created per client request.
• Maintain effective system information and ensure the updates occur timeously.
• Attend to client queries.
• Ensure client processes documentation is up-to-date
• Check client and Bank Limits.
• Monitor Account Verification Service-Realtime system and report any issues to BANK /Client.
• Ensure that alerts are resolved.

Qualifications

• Diploma in an administrative field
• A minimum of 5years’ experience in a similar role
• 5+ years’ experience in MS Office, especially Word and Excel
• SQL experience
• Sound knowledge of the Bank and Insurance industry

Personality Attributes

• Exceptional written and verbal communication skills
• Able to keep the information confidential
• Should exhibit excellent time management and organizational skills to complete the assigned work effectively
• Honest and trustworthy
• Ability to work in a team and as an individual
• Good presentation skills
• Ability to work under pressure and adhere to deadlines