Senior Onsite Printer Technician (Lephalale)

Daisy Business Solutions; Polokwane; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A leading office automation company in Polokwane is seeking a skilled technician to service client devices and perform IT troubleshooting. The ideal candidate has a minimum of 4 years experience in the office automation industry, strong communication skills, and a valid driver's license. This role involves managing boot stock and ensuring that preventative maintenance is conducted regularly. People living with disabilities are encouraged to apply.

Qualifications

• Must have 4 years experience in the office automation industry.
• Previous field service experience required.
• Experience with printers and copiers essential.
• Ability to troubleshoot using manuals in low reception areas.
• Good communication skills with clients and management.

Responsibilities

• Service client devices onsite.
• Perform hardware troubleshooting on Copiers and Printers.
• Manage boot stock of toners and spares.
• Ensure preventative maintenance is scheduled.
• Submit job sheets accurately.

Skills

Logical troubleshooting

Client communication

Time management

Education

Minimum Grade 12 Qualifications

Drivers License

Job description

• Servicing client devices onsite


• Be able to perform logical troubleshooting on a wide range of client devices


• Perform IT related troubleshooting


• Perform software support including firmware, installation of devices


• Perform hardware related troubleshooting on Copiers and Printers


• Perform PM services to reduce client failure


• Ensure that calls get done within SLA once received.


• Perform Quality work including firmware updates on devices


• Ensure that preventative maintenance done as per schedule


• Manage Boot stock of toners and spares including submitting job sheets


• Ensure accuracy of boot stock


• Boot stock done monthly


• Accurately operating of the mobile app (tech connect)

Qualifications

• Minimum Grade 12 Qualifications


• Drivers License

Experience

• 4 years experience in the office automation industry


• Previous field service experience


• High Volume device experience is an advantage


• Networking and understanding software will form part of the duties


• Able to use manuals to troubleshoot as the position will often be in areas where support reception is poor


• Must have experience on printer and copiers


• Good communication skills both with clients and with management


• Skills relevant to a job include education or experience & specialized training


• Time Management Ability to work independently

Recruitment shall be done in accordance with the company's Employment Equity Plan. People living with disabilities are encouraged to apply