Senior Market Insight & Research Lead

Insight Survey; Johannesburg; Hybrid; ZAR 800 000 - 1 200 000; Full time

Job summary

A leading market research agency in Johannesburg is seeking a Senior Account Manager to oversee the lifecycle of research projects. The ideal candidate will have 5-10 years of experience in market research and strong leadership capabilities. Responsibilities include managing project teams, ensuring quality control, and nurturing client relationships. This role allows for a hybrid work model with opportunities for career growth and development, alongside a strong company culture and performance bonuses.

Benefits

Company performance bonus

Collaborative team culture

Career development opportunities

Qualifications

• 5-10 years of experience in market research.
• Strong command of research methodologies.
• Experience in client-facing roles.

Responsibilities

• Manage the entire lifecycle of research projects.
• Ensure quality control across all deliverables.
• Lead client briefings and project updates.

Skills

Leadership

Analytical thinking

Client relationship management

Project management

Attention to detail

Education

Minimum Honours degree in Marketing, Psychology, Economics

Tools

Excel

PowerPoint

SurveyMonkey

SurveyToGo

Job description

Senior Account Manager – Insight Survey is a key leadership role responsible for overseeing the full lifecycle of market research projects : qualitative, quantitative, as well as secondary industry and competitor intelligence, while also managing the operations of a regional office.

This exciting role combines hands‑on research management and execution, client relationship management and business development, business team leadership, and operational oversight.

The ideal candidate will have 5‑10 years of experience in market research, a strong command of research methodologies, excellent project management skills, and a passion for developing people and delivering meaningful insights to clients.

About the Company

Insight Survey is a boutique market‑research agency specialising in B2B and industry research.

We provide actionable insights across multiple industry sectors including automotive, financial services, food & beverage, healthcare and IT & telecommunications.

What makes this role exciting

Insight Survey is scaling up and expanding its geographical footprint.

You will be part of a growing, evolving organisation where your contribution will have a direct and meaningful impact.

Enjoy genuine work‑life balance with a hybrid model : 2 or 3 office days per week, with the balance done remotely.

Key Responsibilities

Manage and oversee the entire lifecycle of primary and secondary research projects, including coordination of data collection and fieldwork, data analysis, interpretation, report writing, review, and finalisation.

Ensure quality control across all research deliverables.

Handle complex client requests and tailor research designs to meet client objectives.

Present research findings and strategic recommendations to clients.

Serve as the primary point of contact for clients on assigned projects.

Lead client briefings, project updates, and results presentations.

Build and maintain strong relationships with potential new and existing clients.

Proactively identify opportunities to add value and support client decision‑making.

Oversee daily operations and performance of the regional office.

Manage workload planning, team capacity, and timelines across multiple projects.

Promote a collaborative, high‑performance work environment.

Address operational challenges and ensure timely project delivery.

Mentor, guide, and support Junior Research Executives (JREs) and Research Executives (REs).

Conduct onboarding, training, and skills development initiatives.

Facilitate knowledge‑sharing and ensure research standards and best practices are followed.

Review and provide feedback on team members' work throughout the research process.

Required Qualifications & Experience

Minimum Honours degree in Marketing, Psychology, Economics or related field.

Excellent written and spoken English communication skills.

Strong analytical thinking and attention to detail.

Experience working with online survey platforms and secondary research.

Proven track record in managing full‑cycle qualitative and quantitative research projects.

Experience in client‑facing roles, including presenting and advising.

Strong leadership and team development experience.

Proficiency in Excel, PowerPoint and survey platforms (e.g. SurveyMonkey, SurveyToGo, or similar).

Exceptional verbal and written communication skills.

High attention to detail and quality assurance mindset.

Strong analytical and critical thinking abilities.

Excellent time management and multitasking capabilities.

Confident in presenting insights to internal and external stakeholders.

Ability to work independently and collaboratively within a hybrid work model.

What We Offer

A collaborative and supportive team culture.

Exposure to diverse industries and clients.

Opportunities for career development and leadership growth.

Established company, with excellent reputation and track record.

Company performance bonus.

How to Apply

Please send your CV and a short motivation letter to with the subject line : "Application – Senior Account Manager / Research Manager".