Senior Manager, South Africa Sales

Genesys; Johannesburg; On-site; ZAR 1 200 000 - 1 800 000; Full time

Job summary

A leading technology company is seeking a Senior Manager for South Africa Sales, responsible for driving enterprise sales growth across Africa for CCaaS solutions. The ideal candidate has over 15 years of experience in enterprise software sales, with a strong record in sales leadership and building high-performing teams. They will be tasked with developing the sales strategy, leading operations, and ensuring revenue targets are met. Strong negotiation and stakeholder management skills are essential for this role.

Qualifications

• 15+ years of enterprise software or cloud solutions sales experience, including 7 years in a regional leadership position.
• Proven track record of selling CCaaS, AI, SaaS, or cloud communications solutions.
• Ability to manage complex sales cycles involving C-suite stakeholders.

Responsibilities

• Define and execute African regional sales strategy.
• Build and lead a high-performing enterprise sales team.
• Own revenue targets for the region.

Skills

Enterprise software sales experience

Sales leadership

Negotiation skills

Stakeholder management

Deep understanding of Contact Center technologies

Job description

Job title : Senior Manager, South Africa Sales

Job Location : Gauteng, Johannesburg

Deadline : January 22, 2026

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Position Overview

• The Africa Sales Leader will be responsible for driving enterprise sales growth across the African region for our Contact Center as a Service (CCaaS) portfolio. This executive will develop and execute a regional go-to-market strategy, build and lead a high-performing sales organization, and forge strategic relationships with enterprise customers, partners, and industry stakeholders.
• The role requires deep expertise in enterprise cloud sales, proven success navigating complex multi-country environments, and the ability to influence C-level decision makers across financial services, telecommunications, retail, public sector, and other key verticals.

Key Responsibilities

Sales Leadership & Strategy

• Define and execute the African regional sales strategy aligned with a sales booking target with focus in new logo and market deveopment
• Build, lead, and mentor a high-performing enterprise sales team, mainly account executives, supported by sales engineers, csm and partners managers.
• Develop annual and quarterly business plans, including forecasting, pipeline management, and performance KPIs.
• Drive expansion of CCaaS market share across all markets

Revenue Growth & Execution

• Own revenue targets for the region, ensuring consistent over achievement.
• Lead complex, multi-stakeholder enterprise sales cycles from prospecting to negotiation and contract closure driving MEDDPICC methodology
• Build and maintain strong executive-level relationships with CIOs, CTOs, COOs, AI stakeholders and CX leadership teams.
• Partner with marketing to develop regional demand-generation programs.

Channel & Ecosystem Development

• Build and manage a robust partner ecosystem including system integrators, alliances resellers, and consulting partners.
• Oversee joint business planning, partner enablement, and co-selling initiatives.
• Ensure partners are aligned to enterprise go-to-market motions and equipped to drive CCaaS And AI adoption.

Market Expansion

• Identify and execute market penetration opportunities in emerging African markets.
• Analyze competitive trends and adapt strategy to maintain differentiation.
• Represent the organization at regional industry events, forums, and customer advisory boards.

Operational Excellence

• Drive disciplined sales operations across forecasting, CRM hygiene, and deal governance.
• Collaborate cross-functionally with Marketing, Professional Services, Customer Success, Finance, and Legal to ensure seamless delivery of customer outcomes.
• Ensure compliance with commercial, legal, and regulatory requirements across diverse African markets.

Required Qualifications

• 15+ years of enterprise software or cloud solutions sales experience , with at least 7 years in a regional leadership position .
• Demonstrated success in selling CCaaS, AI , SaaS, or cloud communications solutions to large enterprises.
• Proven track record of exceeding multi-million-dollar revenue targets.
• Extensive experience building and scaling enterprise sales teams in multi-country environments.
• Strong executive presence with excellent negotiation, communication, and stakeholder management skills.
• Proven ability to manage long, complex sales cycles involving C-suite and procurement stakeholders.
• Experience working with or through channel and ecosystem partners.
• Deep understanding of Contact Center technologies, AI, digital transformation, customer experience strategy, and cloud adoption within Africa.
• Ability to travel frequently across the region.

Preferred Qualifications

• Experience working for a global CCaaS, AI or SaaS provider.
• Strong network across African enterprise markets.
• Familiarity with public sector procurement frameworks in key African countries.
• Multilingual capabilities (English required; French, Arabic, or Portuguese desirable).

Success Measures

• Consistent attainment of annual revenue targets.
• Growth of enterprise footprint and market share in key African verticals.
• Expansion and productivity of the partner ecosystem.
• High employee engagement and low turnover in the sales team.
• Customer satisfaction scores and successful CCaaS deployments.