Senior Manager, Customer Experience & Channel Strategy

Absa Group; Sandton; On-site; ZAR 800 000 - 1 000 000; Full time

Job summary

A leading local bank in South Africa seeks an experienced Manager of Customer Experience and Channel Management. You will lead customer experience initiatives, implement channel strategies, and collaborate with cross-functional teams. The ideal candidate holds a bachelor's degree and has expertise in customer experience and channel management within the banking sector, with strong analytical and leadership skills. This role is vital for enhancing customer satisfaction and ensuring regulatory compliance.

Qualifications

• Proven experience in customer experience management within banking.
• Strong leadership abilities fostering a customer-centric culture.
• Ability to analyze customer data and make informed decisions.

Responsibilities

• Develop and implement a comprehensive channel strategy.
• Lead customer experience design and channel optimization initiatives.
• Continuously analyze data to enhance customer journeys.

Skills

Customer experience management

Channel management

Leadership

Analytical mindset

Project management

Communication skills

Education

Bachelor’s degree in business, marketing, finance, or related field

Job description

A leading local bank in South Africa seeks an experienced Manager of Customer Experience and Channel Management. You will lead customer experience initiatives, implement channel strategies, and collaborate with cross-functional teams. The ideal candidate holds a bachelor's degree and has expertise in customer experience and channel management within the banking sector, with strong analytical and leadership skills. This role is vital for enhancing customer satisfaction and ensuring regulatory compliance.