Senior IT Technician: Cloud, Security & Collaboration

Adams & Adams; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A legal services firm in Pretoria is looking for a Senior IT Technician. This role involves providing advanced technical support for IT infrastructure, managing Microsoft 365 and Azure Active Directory environments, and ensuring optimal performance of IT systems. Candidates should have 5–7 years of experience in IT support, a diploma or degree in Information Technology, and certifications like Microsoft 365 Modern Desktop Administrator Associate. Strong problem-solving skills and attention to detail are essential for this position.

Qualifications

• 5–7 years in IT support or technical services.
• Experience in professional services or law firm environments.
• Strong understanding of client service standards and confidentiality.

Responsibilities

• Provide 2nd and 3rd line technical support for desktops and laptops.
• Deploy, configure, and maintain desktops and laptops.
• Manage Microsoft 365 and Azure Active Directory issues.
• Assist in cloud server maintenance and management.
• Support onboarding and offboarding processes.
• Monitor system performance and identify improvement opportunities.
• Ensure compliance with security policies.

Skills

Microsoft 365 administration

Azure Active Directory

NetDocuments or similar systems

Desktop deployment tools (MDT, Intune, SCCM)

MySQL databases

Cloud server environments (Azure, AWS)

Advanced troubleshooting skills

IT asset management

Cybersecurity principles

Communication and interpersonal skills

Problem-solving abilities

Attention to detail

Customer service excellence

Team collaboration

Education

Diploma or Degree in Information Technology

Microsoft Certified: Azure Solutions Architect

Microsoft 365 Modern Desktop Administrator Associate

Job description

A legal services firm in Pretoria is looking for a Senior IT Technician. This role involves providing advanced technical support for IT infrastructure, managing Microsoft 365 and Azure Active Directory environments, and ensuring optimal performance of IT systems. Candidates should have 5–7 years of experience in IT support, a diploma or degree in Information Technology, and certifications like Microsoft 365 Modern Desktop Administrator Associate. Strong problem-solving skills and attention to detail are essential for this position.