Senior IT Technician

First Technology Pty Ltd; Limpopo; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology solutions provider in Limpopo is seeking an experienced Senior IT Technician / IT Systems Support Engineer. In this role, you will provide high-quality onsite and remote technical support to clients, maintain IT environments, and manage a variety of technologies. The ideal candidate has over 5 years of experience in IT support, strong troubleshooting skills, and a valid driver's license. This position requires the ability to deliver excellent customer service and maintain accurate technical documentation.

Qualifications

• 5+ years of experience in IT support or systems support roles.
• Strong practical experience in desktop, server, and network support.
• Valid driver's license and willingness to travel to client sites.

Responsibilities

• Provide onsite and remote IT support to clients.
• Deliver IT systems support and administration across customer environments.
• Support and maintain hardware, software, and end-user environments.

Skills

Troubleshooting

Customer service orientation

Documentation skills

Tools

Microsoft 365

Networking (LAN/WAN, switches)

Firewalls and Access Points

Endpoint protection software

Job description

First Technology Polokwane

Senior IT Technician / IT Systems Support Engineer

First Technology Polokwane are seeking an experienced and customer‑focused Senior IT Technician / IT Systems Support Engineer to join our team. The successful candidate will be responsible for providing high‑quality onsite and remote technical support to clients, maintaining IT environments, and supporting a wide range of technologies across multiple customer sites.

Key Responsibilities

• Provide onsite and remote IT support to clients.

• Deliver IT systems support and administration across customer environments.

• Support and maintain hardware, software, and end‑user environments.

• Assist with cloud services deployment and ongoing maintenance (including Microsoft 365).

• Conduct site assessments and maintain accurate technical documentation.

• Perform daily client follow‑ups and produce support and service reports.

• Provide support across the following technologies:
  • Microsoft 365
  • Networking (LAN/WAN, switches, basic routing)
  • Firewalls and Access Points
  • Endpoint protection and device management

Minimum Requirements

• Minimum of 5 years’ experience in an IT support / systems support role.
• Strong practical experience in desktop, server, and network support.
• Valid driver’s license and willingness to travel to client sites (if applicable).
• Own vehicle and valid SA driver’s license is essential.

Competencies

• Strong troubleshooting and problem‑solving skills.

• Excellent communication and customer service orientation.

• Ability to work independently and manage multiple priorities.

• Good documentation and reporting discipline.