Senior IT Support Engineer - Enterprise IT & Cloud Admin

AESG; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An award-winning consultancy firm based in Cape Town is seeking a Senior IT Support Engineer to manage user support across Google Workspace and Microsoft 365 environments. The role involves managing Windows Server 2016–2022, providing tiered support for Windows 10/11 and Android devices, and driving incident resolution while maintaining excellent communication with users. The successful candidate will have a minimum of 5 years in IT support with a focus on problem-solving and operational excellence.

Qualifications

• Experience with Windows 10/11 endpoint support and imaging.
• Excellent communication skills with non-technical users.
• Experience operating in a corporate environment.

Responsibilities

• Support escalations for Windows 10/11 and Android devices.
• Administer Google Workspace and Microsoft 365 tenants.
• Guide incident management and contribute to knowledge articles.

Skills

5+ years in IT support/operations

Google Workspace administration

Microsoft 365 administration

Windows Server 2016–2022 support

Solid networking fundamentals

Experience in ITIL-aligned service environment

Tools

Datto Tools

Job description

An award-winning consultancy firm based in Cape Town is seeking a Senior IT Support Engineer to manage user support across Google Workspace and Microsoft 365 environments. The role involves managing Windows Server 2016–2022, providing tiered support for Windows 10/11 and Android devices, and driving incident resolution while maintaining excellent communication with users. The successful candidate will have a minimum of 5 years in IT support with a focus on problem-solving and operational excellence.