Senior Inbound Tour Consultant - Groups & FITs

SATSA; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading travel and tourism company is seeking a Senior Inbound Tour Consultant in Cape Town to create and manage itineraries for Group and FITs tours. The ideal candidate will have 3-5 years of experience in inbound tour operations, excellent organizational skills, and the ability to provide exceptional customer service. Responsibilities include coordinating with suppliers, handling client inquiries, and ensuring seamless tour experiences. This role offers a salary package of R20,000 to R30,000/month, negotiable based on experience.

Qualifications

• 3–5 years in a similar role within travel or tourism, specifically Groups & FITs.
• Experience in inbound tour operations/DMC required.

Responsibilities

• Create, cost, and manage itineraries for Group and FITs tours.
• Coordinate with suppliers to secure bookings.
• Handle client inquiries and provide exceptional customer service.
• Process reservations and ensure all logistics are accurately planned.
• Prepare travel documents such as itineraries and confirmations.
• Monitor and manage tour budgets for cost-effectiveness.
• Resolve any on-tour challenges or emergencies promptly.
• Maintain up-to-date knowledge of travel trends and supplier offerings.
• Work closely with the Product Manager to deliver seamless tour experiences.
• Mentor junior staff and support training within the department.

Skills

Strong organizational and multitasking abilities

Excellent communication and interpersonal skills

Attention to detail and ability to work under pressure

Proficiency in reservation systems and Microsoft Office Suite

Knowledge of destinations and tourism products relevant to Group/FIT travel

Ability to meet deadlines under pressure

Education

Diploma or degree in Tourism, Hospitality, or a related field

Job description

Senior Inbound Tour Consultant – Groups & FITs

Location: Cape Town, South Africa

Salary: R20,000 – R30,000 CTC (negotiable on experience)

Key Responsibilities

• Create, cost, and manage itineraries for Group and FITs tours.
• Coordinate with suppliers – accommodation, transport, activity operators – to secure bookings.
• Handle client inquiries and provide exceptional customer service.
• Process reservations and ensure all logistics are accurately planned.
• Prepare travel documents such as itineraries, vouchers, and confirmations.
• Monitor and manage tour budgets to ensure cost‑effectiveness.
• Resolve any on‑tour challenges or emergencies promptly and professionally.
• Maintain up‑to‑date knowledge of travel trends, destinations, and supplier offerings.
• Work closely with the Product Manager and admin consultant to deliver seamless tour experiences.
• Maintain strong communication with clients, agents and internal team.
• Mentor junior staff and support training within the department.

Requirements

• Experience: 3–5 years in a similar role within travel or tourism, specifically Groups & FITs (Travel/Flight Agency experience will NOT be considered). Strictly inbound tour operations/DMC.
• Education: Diploma or degree in Tourism, Hospitality, or a related field preferred.

Skills

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Attention to detail and ability to work under pressure.
• Proficiency in reservation systems and Microsoft Office Suite.
• Knowledge of destinations and tourism products relevant to Group/FIT travel.
• Ability to meet deadlines under pressure.

Please email your CV and qualifications to [e-mail] and/or [e-mail].