Senior Healthcare Customer Service Representative

TeleTech Holdings, Inc.; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading customer service provider in Cape Town seeks a Senior Healthcare Customer Service Representative to deliver exceptional support to customers with healthcare concerns. Responsibilities include resolving escalated calls, conducting research, and providing empathetic assistance. The ideal candidate will possess a high school diploma and demonstrate strong listening and problem-solving skills. This role offers opportunities for professional growth within a supportive and inclusive work environment.

Benefits

Transport provided

Career development support

Health and wellness incentives

Qualifications

• High school diploma or equivalent required.
• Strong desire to help others and make a difference.
• Ability to quickly learn new concepts and technologies.

Responsibilities

• Answer incoming communications with empathy.
• Conduct research to resolve customer issues.
• Work hours designed to support USA customers.

Skills

Empathy

Listening skills

Solution-oriented mindset

Ability to work in a team

Education

High school diploma or NQF Level 4

Job description

Overview

Your potential has a place here with TTEC's award-winning employment experience. As a Senior Healthcare Customer Service Representative, working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll Do

You are that person that everyone comes to for advice. You have excelled working in empathetic, people-service industries like hospitality, healthcare, or non-profits. You have a passion for helping others and giving them peace of mind. This position (more than a job... it\'s a calling) is the one for you as you’ll have ownership over resolving escalated or complex calls from people who need your support. You can make a difference in their lives, helping them with their crucial healthcare questions and concerns.

During a Typical Day, You’ll

• Be answering incoming communications with sincere empathy from customers on diagnostic imaging, life care solutions, surgical or biomedical services


• Conduct research to provide answers for customers to resolve their issues


• Working hours that are designed to support USA customers. Therefore, the shifts could end as late as midnight local time.

What You Bring to the Role

• High school diploma or NQF Level 4


• A high degree of patience and empathy with a strong desire to make a difference in the lives of others


• Attentive listener with the ability to display understanding, sincere compassion and empathy towards customers while addressing their concerns


• You lead by example and work with your team to contribute to the overall success of your client program


• A solution-oriented mindset to ensure happy customers


• Ability to quickly learn new concepts and technologies, and proficient in using computer software and tools to support various tasks

What You Can Expect

• Transport provided in line with company and client requirements


• Leadership supportive of your career and professional development


• An inclusive culture and community minded organization where giving back is encouraged


• A global team of curious lifelong learners guided by our company values


• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives


• Visit https://mybenefits.ttec.com for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That\'s all we do. Since 1982, we\'ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world\'s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.