Senior Genesys Cloud Ps Consultant

Miratech; Durban; On-site; ZAR 60,000 - 80,000; Part time

Job summary

A leading technology provider is seeking a Genesys Cloud PS Consultant in Durban. The role involves providing consultancy on Genesys solutions and designing technical solutions. Candidates should have extensive experience with Genesys Cloud, optimizing complex contact center environments, and integrating customer experience technologies. This contract role offers remote flexibility and a comprehensive benefits package.

Benefits

Health insurance

Language courses

Relocation program

Professional development opportunities

Qualifications

• 5 years of experience in maintaining and optimizing contact center environments.
• 3 years of experience with Genesys Cloud solutions.
• Strong understanding of business processes related to customer experience.

Responsibilities

• Provide consultancy on Genesys solutions to customers and teams.
• Design and deliver technical solutions for Genesys Cloud.
• Analyze technical and business challenges to derive solutions.
• Establish and maintain technical architecture for Genesys solutions.

Skills

Genesys Cloud management

Multi-channel contact center solutions

IVR workflows development

SIP protocol knowledge

Tools

Eclipse

Oracle

Job description

Overview

We are looking for a Genesys Cloud PS Consultant to join our team. This role involves working on innovative solutions and implementing advanced technologies aimed at enhancing user experiences. The ideal candidate will have extensive experience with Genesys Cloud along with a deep understanding of multi-channel contact center solutions.

Responsibilities

• Act as the primary technical point of contact providing high-quality consultancy on Genesys solutions to both customers and internal business teams.
• Design and deliver advanced end-to-end technical solutions for Genesys Cloud delivery projects including conducting technical workshops capturing technical requirements and authoring and obtaining sign-off for technical design specifications.
• Perform in-depth analysis combining complex technical and business challenges to derive effective solutions.
• Take ownership of establishing and maintaining the technical architecture for Genesys solutions while implementing new technologies as needed.
• Modify Genesys system configurations to meet evolving business requirements and operational factors.
• Lead the planning and execution of new contact center technology deployments and system upgrades.
• Serve as the primary internal and external point of contact for all matters related to Genesys systems including liaising with external vendors.
• Contribute to the seamless switchover of Genesys contact center systems to the production environment.

Qualifications

• 5 years of hands-on experience in maintaining and optimizing large multi-site complex contact center environments.
• 3 years of experience in developing implementing and supporting Genesys Cloud solutions ensuring seamless integration with business needs.
• Proven track record in developing and managing routing and IVR workflows using the Genesys Architect tool.
• In-depth knowledge of infrastructure planning operations design deployment and system lifecycle management to maintain high availability and performance.
• Strong understanding of business processes and their connection to customer experience technology enabling optimized solutions.
• Comprehensive understanding of SIP infrastructure including SIP protocol Session Border Controllers (SBC) and load balancing solutions ensuring reliable and scalable communication networks.

Nice to have

• Strong background in Genesys Engage technologies including IVR and Routing Call Recordings eServices Reporting Orchestration Workforce Management (WFM) and IWD.

We offer

• Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program.
• Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
• Growth Mindset : reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities.
• Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment : be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values : join oursustainable business practicesfocused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Remote Work : No

Employment Type : Contract

Key Skills

Eclipse,Disaster Recovery,.NET,High Availability,Redshift,Data Management,IP Networking,Neo4j,Data Warehouse,Pre-sales,Oracle,DynamoDB

Department / Functional Area : Engineering

Experience : years

Vacancy : 1