Senior FOH Manager

Beyond Grad; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading hospitality firm in Pretoria seeks a Front-of-House Manager to oversee operations, ensuring a seamless guest experience. Key responsibilities include managing staff, optimizing service quality, and addressing guest relations. Candidates should have a background in high-volume hospitality environments and demonstrate outstanding leadership and communication skills. Flexibility in availability is essential for this role, as it includes evenings and weekends.

Qualifications

• Demonstrated experience in senior FOH management role in high-volume hospitality.
• Proficient with POS systems and able to interpret financial reports.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Manage front-of-house operations and ensure guest satisfaction.
• Lead, train, and coordinate FOH staff effectively.
• Act as the primary point of contact for guest relations.

Skills

Leadership and team management

Customer service excellence

Organizational skills

Communication skills

Problem-solving

Education

Grade 12

Tools

POS systems

Job description

Pretoria, South Africa | Posted on 11/12/2025

Responsibilities

• Oversee and manage all front‑of‑house operations, ensuring a seamless and welcoming experience for every guest.
• Lead, train, schedule, and inspire FOH staff to uphold the highest standards of service and professionalism.
• Act as the primary point of contact for guest relations, addressing feedback and resolving issues with poise and professionalism.
• Maintain cleanliness, readiness, and organization across all FOH areas before, during, and after service.
• Uphold and enforce standards for service etiquette, appearance, and overall guest interaction.
• Manage and optimize reservations, walk‑in traffic, and seating flow.
• Onboard FOH team members in collaboration with senior leadership.
• Monitor inventory levels of FOH supplies and manage ordering as needed.
• Ensure consistent adherence to health, safety, and regulatory standards.
• Guest reception: greet customers warmly, manage reservations, and escort them to tables.
• Order management: take food and beverage orders, relay to kitchen or bar, and ensure accuracy and promptness.
• Customer service: address inquiries and complaints, ensuring a pleasant dining experience with excellent communication and the ability to handle stressful situations calmly.
• Table maintenance: clear tables after meals, reset for new customers, and maintain cleanliness.
• Collaboration with kitchen staff: act as a liaison, communicating special requests or dietary restrictions to ensure customer satisfaction.

Requirements

• Grade 12A formal qualification is an advantage.
• Demonstrated experience in a senior FOH management role within a high‑volume or upscale hospitality environment.
• Outstanding leadership, communication, and team‑building skills.
• Strong organizational and decision‑making abilities, with a calm and proactive approach under pressure.
• Proficient with POS systems and comfortable interpreting basic operational or financial reports.
• High standards of personal presentation and professional conduct.
• Flexible availability, including evenings, weekends, and holidays.