Senior Employee Relations Advisor

Phoenix Medical Supplies; Noordwes; On-site; ZAR 1 009 000; Full time

Job summary

A healthcare company seeks a Senior Employee Relations Advisor to manage complex HR matters and provide expert guidance. The ideal candidate will have extensive experience in employee relations, knowledge of UK employment law, and CIPD Level 5 or equivalent. Responsibilities include managing ER casework and mentoring staff. Competitive salary up to £45,000, benefits include flexible working, annual leave, health plans, and a contributory pension scheme.

Benefits

Competitive salary up to £45,000

22 days annual leave plus bank holidays

Health cash plan (Medicash)

iTrent Financial Wellbeing app

High street discounts

Employee Assistance Programme (EAP)

Contributory Pension Scheme

Flexible working opportunities after onboarding

Qualifications

• Proven experience with ACAS conciliation and mediation.
• Experience handling Employment Tribunal preparation.
• Ability to handle sensitive information professionally.

Responsibilities

• Act as a senior point of contact for complex ER matters.
• Manage high-volume ER casework including disciplinary issues.
• Collaborate with HR Business Partners to influence ER strategy.
• Contribute to policy development and improvement initiatives.

Skills

Extensive experience as a Senior ER Advisor or Specialist

Excellent knowledge of UK employment law

Strong communication skills

High integrity and professionalism

Proficiency in Microsoft Office and HRIS systems

Education

CIPD Level 5 or equivalent

Tools

iTrent

Job description

Job Type: Permanent Job Sector: Unspecified Region: North West Location: Runcorn Salary Description: Competitive Posted: 18/12/2025 Recruiter: Phoenix Medical Supplies Job Ref: kal-PHOENIXMedicalSuppliesLimited-45951-63737-en

Job Title: Senior Employee Relations Advisor, Location: Runcorn, UK Salary: Up to £45,000 dependant on experience Hours: Monday to Friday 09.00 – 17.15

What you’ll do

• Act as a senior point of contact for complex ER matters, providing expert advice and guidance.
• Manage high-volume ER casework including disciplinary, grievance, performance, and absence management.
• Handle ACAS conciliation, mediation, and prepare case bundles for Employment Tribunals.
• Coach and mentor managers and junior ER colleagues to build capability and confidence.
• Collaborate with HR Business Partners and senior leaders to influence ER strategy and embed best practice.
• Contribute to policy development and continuous improvement initiatives.
• Travel across our UK sites as needed to support complex cases and deliver training.

What we’re looking for

• Extensive experience as a Senior ER Advisor or Specialist in a high-volume environment (Retail or Distribution preferred).
• Excellent knowledge of UK employment law and ER best practice.
• CIPD Level 5 or equivalent experience.
• Proven experience with ACAS conciliation, mediation, and Employment Tribunal preparation.
• Strong communication, influencing, and stakeholder management skills.
• High integrity, professionalism, and ability to handle sensitive information.
• Proficiency in Microsoft Office and HRIS systems (iTrent experience is a plus).

What we offer

• Up to £45,000 dependant on experience
• 22 days (pro rata) annual leave plus bank holidays, increasing with length of service
• Medicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions)
• iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
• High street discounts and offers
• Employee Assistance Programme (EAP)
• Contributory Pension Scheme
• Opportunity to work flexibly after onboarding (typically 4 days office/site-based, 1 day from home).