Senior DTS Technician

iMasFinance Co-operative (Ltd); Centurion; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A financial services Cooperative in Centurion seeks a Senior DTS Technician to provide second-line support for IT incidents and manage vendor incidents. Responsibilities include hardware troubleshooting, preventative maintenance, and project implementation. Essential qualifications include an A+ Certification, MCP Qualification, and 1-2 years' experience as a DTS Technician. Strong knowledge of IT infrastructure and excellent customer service skills are required. This role offers a dynamic environment with various support and implementation tasks.

Qualifications

• 1-2 years of experience as a DTS Technician.
• Valid Driver’s License.

Responsibilities

• Troubleshoot and resolve IT incidents within SLA.
• Manage incidents assigned to external vendors.
• Conduct hardware repairs and troubleshooting.
• Ensure IT equipment is operational in line with disaster recovery plans.
• Support new site rollouts and hardware/software upgrades.
• Provide timely and accurate reports on IT incidents and resolutions.
• Provide advanced technical support for complex incidents.

Skills

Strong knowledge of IT infrastructure (LAN, WAN, Servers, Desktops, Security)

Advanced troubleshooting and problem-solving skills

Project management capabilities

Excellent customer service and communication skills

Ability to work independently and in a team

Education

A+ Certification & MCP Qualification

ITIL knowledge, N+ or MCSE certification

Job description

About this position

iMasFinance, a financial services Cooperative, is looking for a Senior DTS Technician. This position reports to the IT Service Desk Manager and is responsible for second-line user support, vendor and third-party incident management, preventative maintenance, and IT project rollouts.

Responsibilities

• Second-Line User Support
  • Troubleshoot and resolve IT incidents within SLA.
  • Escalate issues to third-level support when necessary.
  • Provide management feedback and reporting.
• Vendor and Third-Party Incident Management
  • Manage incidents assigned to external vendors.
  • Escalate critical incidents and ensure timely resolution.
• Site Visits and Maintenance
  • Conduct hardware repairs and troubleshooting.
  • Perform routine maintenance to ensure IT infrastructure reliability.
• Preventative Maintenance
  • Ensure IT equipment is operational in line with disaster recovery plans.
• Project Implementation
  • Support new site rollouts and hardware/software upgrades.
  • Set up and maintain workstation images.
• Management Reporting
  • Provide timely and accurate reports on IT incidents and resolutions.
• Special Functions
  • Provide advanced technical support for complex incidents.
  • Offer executive IT support for senior leadership.
  • Assist with physical access management and asset tracking.
  • Conduct end-user IT training to improve digital literacy.

Qualifications & Experience

• Essential:
  • A+ Certification & MCP Qualification
  • 1-2 years of experience as a DTS Technician
  • Valid Driver’s License
• Preferred:
  • ITIL knowledge, N+ or MCSE certification

Skills & Competencies

• Strong knowledge of IT infrastructure (LAN, WAN, Servers, Desktops, Security)
• Advanced troubleshooting and problem-solving skills
• Project management capabilities
• Excellent customer service and communication skills
• Ability to work independently and in a team