Senior Dispatch Controller

Rcl Foods; Durban; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading South African company is looking for a Senior Dispatch Controller to oversee the distribution processes and ensure adherence to operating procedures. The ideal candidate has a Grade 12 and a relevant tertiary qualification, with at least 5 years of supervisory experience in distribution, preferably in an FMCG environment. Responsibilities include managing staff performance, preparing budgets, and controlling costs within the department.

Qualifications

• Minimum 5 years supervisory/management experience in distribution.
• FMCG experience required.
• Good computer literacy, especially in Excel and e-mail.

Responsibilities

• Manage adherence to cash sales and damage sales procedures.
• Ensure proper loading of trucks following procedures.
• Manage returns and damages procedures.
• Control crate function and report daily.
• Prepare annual budget and monitor expenses.
• Conduct weekly staff performance management.
• Hold monthly staff meetings and manage leave planning.

Skills

Supervisory skills

Distribution management

Logistics

FMCG experience

Computer literacy

Education

Grade 12

Tertiary Qualification in Logistics or Supply Chain Management

Tools

JDE systems

Excel

Job description

Job title : Senior Dispatch Controller

Job Location : KwaZulu-Natal, Durban

Deadline : November 02, 2025

Minimum Requirements

• Grade 12 and a Tertiary Qualification in Logistics or Supply Chain Management.
• Minimum 5 years supervisory/management experience in distribution.
• FMCG experience required.
• Experience working with JDE systems advantageous.
• Good computer literacy – especially Excel and e‑mail.

Duties & Responsibilities

Dispatch Sales

• Manage and ensure adherence to standard operating procedures related to cash sales and damage sales.

Loading of Trucks

• Manage and ensure adherence to standard operating procedures related to loading of trucks.

Returns

• Manage and ensure adherence to standard operating procedures related to returns and damages.

Crate Control

• Manage the full control crate function and ensure accurate daily reporting.

Cost Control

• Assist to prepare annual budget before the start of the new financial year.
• Monitor and control expenses against budget and report on deviations.
• Ensure cost efficiency with regards to expenditure.

Transactional Duties

• Ensure accurate stock count after every shift.
• Analyze and report on variances with regards to stock counts.
• Ensure the production transfer of product is agreed and signed off with production.
• Ensure Bread Recon balances daily.
• Prepare and present monthly KPI report to senior management team.

People Management

• Set daily objectives for staff, ensuring full productivity and value add to the business.
• Manage staff performance weekly and give regular feedback, taking disciplinary action when necessary and giving recognition where it’s due.
• Conduct formal performance reviews twice yearly with dispatch controller.
• Hold monthly meetings with staff.
• Leave planning, ensuring no leave is lost.
• Ensure rosters in place for team.
• Participate in recruitment of new employees.

General

• Attendance at inter‑departmental meetings and give input related to dispatch.
• Ensure the dispatch area is kept clean at all times.