Senior Director, Facilities Management

Jones Lang LaSalle; Sandton; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading real estate services firm is seeking an SSA Workplace Lead to oversee the operational management of its South Africa sites. This role requires strong leadership skills, a background in change management, and the ability to manage client relationships effectively. The SSA Workplace Lead will ensure KPIs are met, facilitate team development, and maintain quality service delivery across all operational facets. The successful candidate will thrive in a dynamic environment and lead a high-performing team in Johannesburg.

Qualifications

• Experience in operational management and change management.
• Ability to lead and manage diverse teams.
• Strong communication abilities and interpersonal skills.

Responsibilities

• Manage day-to-day operations for South Africa site.
• Build relationships with key stakeholders and clients.
• Ensure service delivery meets KPI's and SLA's.
• Oversee financial management and site budgets.
• Conduct performance evaluations and develop training programs.

Skills

Leadership

Change management

Financial acumen

Interpersonal skills

Organizational skills

Empathy

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

SSA Workplace Lead

The Regional Workplace Lead is an integral role for delivering the day-to-day operational management of South Africa site operations through a team of dedicated site leads. The client is mid-way through a transformation program and the role-holder will need to demonstrate a deep understanding of operational delivery supported by SMEs in a matrix structure, experience with change management, possess high levels of emotional intelligence and experience leading a high-performing team. Working with a partnership ethos with our client on executing their strategy and supporting your team, anticipating and meeting the needs of the team and client to ensure a consistent and elevated level of service. The role will provide support to the EMEA Account Director.

Client/Stakeholder Management

• Understand the client strategy and environment demonstrating awareness and sensitivity

• Build strong relationships with key client and JLL stakeholders across the account. Collaborative working and solutioning with your client stakeholders and global SMEs.

• Timely communication of issues, actions and results in real-time to the appropriate stakeholders

• Develop, gain consensus for, and implement operational changes across the portfolio of sites considering potential differences by site.

• Responsibility for meeting KPI’s and SLA’s defined within the contract

Operations Management

• Having a thorough understanding of operational activities leveraging subject matter experts in a matrix structure.

• Maintain regular contact with the Site Teams; advise and support on site issues, incidents, escalations and innovations

• Understand the partnership approach as defined by the Vested Contract model and be familiar with the services required in the contract on behalf of JLL adopting and instilling a continuous improvement mindset

• Lead the sites to ensure optimal operations. Providing a resilient organisation across all facilities to ensure that the overall JLL delivery is maintained on site.

• Detailed knowledge of the Vested contract MSA/MVA & elevate scope changes / scope creep with potential to impact to MSA/MVA Procurement & Vendor Management, ensuring Change Control documentation is completed as necessary.

• Ensure all contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of underperformance issues

• Develop a close working relationship with all vendors under the role holder’s control to ensure they fully understand the Client culture and are made to feel part of a One team delivering a high-quality service to the client and JLL

• Promoting high level of satisfaction among client colleagues and reinforcing prompt response and customer service focused delivery.

• Demonstrating leadership, giving direction and mentoring the JLL teams across the portfolio to promote engagement, customer service excellence and aligned delivery across all service lines.

Financial Management

• Financial management, empowering ownership of site budgets with site teams and supported by EMEA Finance team.

• Encourage a robust and thorough understanding of costs to identify savings opportunities alongside associated risk of change

• Ensure team processing and controlling of purchase orders, invoices and work orders

Team and People Management

• Supporting the JLL Account Director to drive initiatives across the account

• The SSA Workplace Lead is responsible for the management, supervision, and professional development of all direct reports and their teams

• Conduct periodic formal and informal performance evaluations via Workday

• Develop training programs, succession plans and career paths

HSE, Risk, Security & Quality Management

• Ensure all defined services are completed in accordance with all operating procedures, statutory requirements, and within the client procedures, guidelines and country legal requirements for HSSE working alongside the Regional HSSE Lead

• Acting as go-to person in relation to coordination of all facilities, project and crisis management activities ensuring timely solutions and identification and removal of potential roadblocks.

COMPETENCIES & EXPERIENCE REQUIRED

• Ability to lead and manage direct reports and diverse team

• Proven ability to guide and coach team members

• Excellent management, written/verbal communication and interpersonal skills

• Self-motivation and organizational skills to complete projects in a timely manner

• Change management skills

• Leads with empathy and respect

• Proven track record of delivering training and implementing standards

• Strong financial acumen

Location

On-site –Johannesburg, ZAF

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – please email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.