Senior Diagnostic Engineer & Technical Support Specialist

Barloworld Equipment (Pty) Ltd; Boksburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading equipment service company in South Africa is seeking a Qualified Artisan for technical support. The role focuses on managing product health, providing expert support, and resolving product issues collaboratively with the Service team. Candidates should have a strong background in troubleshooting and problem-solving, with at least 5 years of experience in relevant mechanical fields. This position involves compiling reports, presenting findings, and ensuring adherence to guidelines. MS Office and SAP proficiency are also essential.

Qualifications

• Minimum 5 years post-apprentice/learnership experience.
• Experience in engine, hydraulic and powertrain component rebuilding is an advantage.
• Demonstrated practical and theoretical training skills.

Responsibilities

• Provide expert technical support for product issues and warranty resolution.
• Compile informative reports and present issues to management.
• Ensure resolution of product issues in line with Service Letter guidelines.

Skills

Technical support

Troubleshooting

Problem solving

Interpersonal skills

Presentation skills

Planning and prioritizing

Education

Qualified Artisan (Mechanic)

Tools

MS Office

SAP

Service Technician Workbench

Job description

A leading equipment service company in South Africa is seeking a Qualified Artisan for technical support. The role focuses on managing product health, providing expert support, and resolving product issues collaboratively with the Service team. Candidates should have a strong background in troubleshooting and problem-solving, with at least 5 years of experience in relevant mechanical fields. This position involves compiling reports, presenting findings, and ensuring adherence to guidelines. MS Office and SAP proficiency are also essential.