Senior Call Centre Consultant — Sales & Customer Growth

MPOWER; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic call centre is seeking a skilled Call Centre Consultant responsible for customer engagement and sales generation through expert advice in a fast-paced environment. Candidates should have a minimum of 5 years of telesales experience and a Grade 12 education. Strong communication, problem-solving skills, and proficiency in Microsoft Office are essential. This role aims to meet customer needs and promote products effectively.

Qualifications

• Minimum 5 years experience in telesales.
• Proven experience in a sales related role.
• In-depth knowledge of consumer behavior.

Responsibilities

• Responsible for customer engagement and service.
• Sales generation through inbound and outbound calls.
• Provide expert advice and information relating to products.

Skills

Natural ability for customer focus

Professional verbal communication skills

Strong persuasion and negotiation capability

Excellent problem-solving

Basic user of Microsoft Office (Excel, Word, Outlook)

Education

Grade 12

Call Centre or telesales certification

Job description

A dynamic call centre is seeking a skilled Call Centre Consultant responsible for customer engagement and sales generation through expert advice in a fast-paced environment. Candidates should have a minimum of 5 years of telesales experience and a Grade 12 education. Strong communication, problem-solving skills, and proficiency in Microsoft Office are essential. This role aims to meet customer needs and promote products effectively.