Senior Area Manager – Cleaning Services & Client Relations

Tsebo Solutions; Durban; On-site; ZAR 300 000 - 600 000; Full time

Job summary

A leading facility management company in Durban seeks a qualified Manager to optimize cleaning operations, uphold service standards, and manage resources effectively. The ideal candidate will ensure compliance with company policies and service agreements while fostering relationships with clients and managing staff training. Responsibilities include budgeting, client meetings, and operational oversight, ensuring all cleaning protocols and health and safety regulations are followed. This full-time role offers an opportunity to lead a dedicated team in a dynamic environment.

Qualifications

• Experience in a managerial role is required.

Responsibilities

• Maximize cleaning output through resource allocation.
• Maintain high service standards with regular inspections.
• Implement new units according to company standards.
• Ensure proper service for unit closures.
• Manage client relationships to prevent contract cancellations.
• Adhere to cleaning methodologies as per company policies.
• Perform monthly asset spot checks.
• Schedule training for all staff.
• Maintain accurate unit files and reports.
• Conduct regular client meetings to meet expectations.
• Document and respond to client requests promptly.
• Communicate company information effectively.
• Ensure compliance with labor and salary management.
• Represent the company during union meetings.
• Conduct staff performance appraisals.
• Participate in succession planning.
• Ensure OHS act compliance.
• Operate within budgetary guidelines.
• Use only accredited suppliers.
• Compile budgets and forecasts.
• Manage leave liability and plans.
• Identify potential additional business opportunities.
• Authorize and bill all overtime work.
• Ensure debtors collection aligns with contracts.
• Follow approval processes for capital expenditures.

Skills

Illustration

Defence

HVAC

AJAX

Drafting

Customer Development

Job description

A leading facility management company in Durban seeks a qualified Manager to optimize cleaning operations, uphold service standards, and manage resources effectively. The ideal candidate will ensure compliance with company policies and service agreements while fostering relationships with clients and managing staff training. Responsibilities include budgeting, client meetings, and operational oversight, ensuring all cleaning protocols and health and safety regulations are followed. This full-time role offers an opportunity to lead a dedicated team in a dynamic environment.